Not to improve but, a call out. I am an instructor and CLC has been right on masks, hand washing and distancing first thing each week in meeting. I was very impressed and glad it is being brought up each week
Awesome to hear that, I have noticed our guests are scoring the MLC extremely high in regard to following Covid protocols as well.
- Jeremy Riss
I am upset about the employee exchange program being suspended.
Now we have to pay up like any normal guest out of our own pocket.. Almost makes working here not worth the 1 -1/2 hour drive, considering our minimal pay and short hours. This was our favorite perk! Hope this suspension stops immediately! We are all bummed...
Also, would like more signs put up that equipment is not allowed in the building. All guests hosts and employees are getting yelled at daily and it would help if we had more signs posted everywhere, at each door and in the halls as support.
A lot of employee complaints about the bus reservation system glitching, causing more employees to drive up and use their own gas. Employees are now starting to call in because of no bus and this makes it harder for those of us who are here and we are short staffed.
In regards to the lift lines, the line attendant needs to be more loud. We have people cutting and getting away with it because the lift attendant doesn't tell them to go back. I have been cut in front of so many times. I know it gets tiring to yell all day, but I hear a lot of customer complaints about the line directions not being fair to all people.
There is also the 2 hour lapse period where we are over staffed. Would like the night shift to have a beginning of shift meeting to fill them in on daily events, computer changes, new rules, etc. Most of the time night shift is left out and have no idea what is going on and this leaves guests confused and upset. Employees are bummed about lack of hours and going home early each day when we are over staffed with both day and night shift. After either riding the bus or driving up most employees want to make the trip worth it by getting their hours worth. Leaving two hours early may not seem like much to those higher up but that can add up to $520 a month loss in a pay check! And without the employee exchange to help alleviate the pay decrease, makes it not worth it-do you understand our struggle? Plus the waiting around until our bus leaves too! that anywhere between 2-4 hours where we could be working but end up in the lounge wasting time.
Thanks for the feedback on many topics. We will discuss how we could improve signage reminding guests that equipment is not allowed in the lodge.
- Jeremy Riss
I wanted to add my input to the ongoing comments on the exchange program. MHM employees are equipped with the proper training, information, respect and understand the seriousness of following the CDC guidelines to avoid transmission for Covid-19 related safety. The majority of our guests, most who have not had the intense training we have had, bring more risk to the mountain than those with the intense education we have had. Assuming other resorts follow the same or similar protocols we do, participating resorts place us at no greater risk. MHM employees and all resort employees are more informed, well trained and more likely avoid unnecessary risk.
Thank you
I would love to see specific team members whether it be hosts or another position designated to mask control. I find it hard to implement the mask comments in profiles while I am walking around and busy with other tasks.
I would love to see more company wide efforts to be more gender inclusive including things like gender neural bathrooms, gender neutral profile options in addition to male and female, company wide gender pronouns included in email signatures, etc. Efforts could also be made introduce more diversity into the mountain community like designated BIPOC nights (potentially with sponsorships, transit opportunities, etc.)
ps. please bring back waffle fries in Sahalie.
If lesson lines were set up the same consistently. Be friendly to your fellow employees. Enforce the responsibility code to employees as well as guest!!!
Please consider installing signs on the lodge entry doors indicating "Doors Locked Until 7:30AM." And also maybe put something up on the website? (I know...a lot of people just don't read...) More guests are arriving early, and they are trying to get inside to use the bathrooms vs. Port-O-Potty. When they find the lodge doors locked, they are reefing on the handles which is breaking the doors. We are trying to post Guest Hosts at Sahale & Breezeway earlier - by 7AM - but some days we simply don't have enough staff scheduled to do this. And signage might deter aggressive and rude behavior towards us when we explain they can't get inside yet...
Cold pizza sucks
Bring back safeway saturday,nights should be seven days a week
The blog on January 11, "Thanking our guests for caring about our team", does not include asking guests not to travel here from out of state. Guests should be discouraged from traveling from Washington (even White Salmon) to Meadows, as it falls into the non essential travel designation. The FAQ section of the Travel Advisory on the Team Site attempts to address this issue but falls short, especially when we haven't explicitly told guests to not come here from out of state. If we are truly limiting our travel for health reasons, why not attempt to limit where our guests can visit us from? This policy seems like a business decision designed to keep our staff out of quarantine so we can operate a ski area, not one truly designed around health concerns.
Heather Canyon should open whether the chair is ready or not. Patrol can educate guests that the chair is not running and that they will need to use the run out. This is especially true in a year when we have worse than normal staffing issues in L.O. and want to spread our guests out more than ever. We are a ski area, our product is skiing. Withholding terrain from our guests is not good Service, nor does it enrich their lives. This seems to be a business decision based in fear of negative guests comments because the chair isn't running. Why let the complaints of a few keep others from skiing our best terrain and increasing our ability to physically distance?
We need a full time snowmobile mechanic. Seemingly basic repairs are left undone because time must be devoted to just keeping the fleet running.
Just want to say, "thank you" to all the team members that are diligently working to keep us safe, employed and the resort open. Most of us have little to no idea of the effort this is taking and the stress it is inducing. For those of us that have been continually present since it was propagated that touching the wrong door knob might kill you, you have earned my deepest respect. I would also like to relay to all my team members that should they choose to do so, a great amount of pride can be drawn from being at peace with personal sacrifices being made for the greater good. Our core value of service and our mission to enrich lives is surely impacting the region far greater this season than any prior.