Mt. Hood Meadows / Cooper Spur Team Check-in Survey

The survey period has closed.

Team Member Comment

With a good actitud we can do anything..!!!

Management Response

Agreed!

-Jeremy Riss

Team Member Comment

-I've been struggling with the incessant "end of season" messaging this year, and feel like I've been battling it with reminding staff that while we are making preparations for seasonal transition that we are still operational and at work and need to not check out. I feel like we could find a better balance in our messaging than what feels like weeks of "last day of xyz!"

-Better internal communication on when Super Bowl opens. It's been a goal of mine to get up there this year and hasn't happened because I often don't know it's opened until I hear it being closed on the radio or see it posted about on social media later. I feel like this could be sent out in the operational updates throughout the day.

Management Response

Thanks for the feedback. We will work to make sure operational updates are sent out in a timely manor when Superbowl does open for the day.

-Jeremy Riss

Team Member Comment

All good and I LOVE my job up there. Pretty bummed it's all coming to an end so soon. Spring skiing is great, but with the mountain closing so early I won't be able get my fill. Oh well, there's next year...I hope!! Thanks for treating us so well!! 🙂

Management Response

I agree, it is always bitter sweet when the ski season comes to an end even in a challenging season like this one.

-Jeremy Riss

Team Member Comment

Pretty concerned about the condition of Mex. as the foremost route out of the base it should be in great shape. It seems to have a lot of maintenance issues

Team Member Comment

Considero que deben reconocer e incentivar el trabajo del equipo de Janitor y principalmente el de la supervisora Miroslava Patiño, ya que es ella quien en verdad está en primera fila cuando hay que limpiar el vómito de algún usuario, cuando un baño se tapa sea de hombres o mujeres, cuando hay que manejar de una oficina a otra para limpiar, no importando el clima extremo y las condiciones del camino, cuando hubo que limpiar las áreas públicas llenas de nieve para que los usuarios estuvieran seguros, la que tiene que cumplir con la limpieza de todos los edificios no importando si ese día solo se presentaron dos o tres miembros del equipo, la que tiene que lidiar con los estados de ánimo de los responsables de cada área, la que debe aprovechar las fortalezas de cada trabajador y minimizar sus debilidades para cumplir con las metas. Opino que Doña Miroslava merece ser reconocida e incentivada de la misma forma que lo son sus superiores ya que sin su trabajo y esfuerzo lo anterior no sería posible.
Agradezco la experiencia de haber sido parte del equipo de MT. Hood Meadows, se trabaja muy a gusto y nos otorgan todas las facilidades para poder cumplir de manera eficiente.

Management Response

Gracias por reconocer al equipo de limpieza y a Miroslava en particular. Sin duda fue un año desafiante y Miroslava trabajó muy duro para mantener el departamento funcionando bien a través de muchos desafíos.

Me interesaría entender la diferencia que está viendo en cómo se reconoce a Miroslava frente a sus superiores. No dude en enviarme un correo electrónico con más información o programar una hora para discutir si se siente cómodo con ello.

-Jeremy Riss

Gracias por reconocer el equipo de limpieza. Este ano, el equipo de janitorial pudo mantener un alto nivel de limpieza. Yo estoy orgulloso de trabajar con el equipo de janitorial. Miroslava tiene un gran equipo y todo es por que el trabajo que Miroslava hizo. Yo se que Miroslava es el Corazon del equipo de janitorial.

Gracias

Marcos Ramirez

Team Member Comment

It's been quite enjoyable so far, despite all.
I guess my suggestion for next year's concierge would be to have 2 people at the desk at all times. I know it gets tough with undependable employees, limited staff, and the season ending and hours decreasing right now, but maybe next year we can work or hope for change.
It gets really tough to find people to help with restroom lockers (male/females) issues, season locker issues, restroom breaks, breaks in general 1st/lunch/final break, etc. Being unable to leave the desk is tough sometimes is all. Like my kidneys hurt from holding all day long until relief comes you know?! OR the times when we are getting dehydrated when we are busy all morning and I can't even take a 'drinking water' moment to leave the desk to go in the back to drink some water. When there are two people or when we find people to help break out it is a wonderful moment! 🙂 Anyways, just my simple suggestion.

Management Response

Thank you for the suggestion, I will discuss to with the Guest Service Management team to see if we can plan on having 2 people at the concierge desk next season.

-Jeremy Riss

Team Member Comment

After reading comments on some of these surveys, I am curious:

Would the executive team at Mt. Hood Meadows support their workers in an effort to create a worker's union?

I'd like a direct response to this question in this survey response, please.

Management Response

Mt Hood Meadows respects the rights of our team members under the National Labor Relations Act (NLRA) to elect to pay dues for union representation. However, we would prefer to have direct conversations with individuals or groups and not go through a third party. If you have concerns about the conditions of your working environment, (including pay, safety, perks and benefits) we encourage you to take advantage of our open approach - - e-mail, call, or schedule an appointment to speak to a Director, VP, Human Resources or Greg Pack in person. A live meeting or email correspondence tends to be much more productive than an anonymous post on the team survey. Unionizing would re-direct the communication channels between team members and management to having to go through a union representative. As a company we would prefer to have these conversations directly with team members. - Matt Troskey, VP People & Learning

Team Member Comment

Ski racers are the worst human beings on the face of the planet. These highly privileged white kids are absolute monsters with no soul. They are disrespectful and down right rude. Please get rid of the ski racing program. Its a waste of time, money, and effort. Or, we can keep them and keep creating an elitist wealthy society of ass holes that come to our resort who will.push put all the queer/BIPOC people.

Team Member Comment

Sad to see it ending but ready for summer also.

Team Member Comment

Electric vehicles and tools for trail work