Just happy to be a part of a great team.
In the spirit of transparency, can you explain why the ticket price on 2/11 was $99 on a non-peak Monday? If the purpose of dynamic pricing is to spread out visitation (and not to price gouge) why charge the guests a premium price on a non peak day? Because $99 on a powder (non peak) Monday certainly seems like price gouging, but I'm sure you have a wonderful explanation, you know, in the spirit of transparency.
Other than that, my team is awesome, my job is great.
Well I think you might have gotten bad information. The ticket price on Monday 2/11 was $89 for Adults. Generally speaking with Dynamic Pricing there are many great deals on tickets if you purchase online in advance. The day of price for an adult ticket will typically be $89 if there is good conditions. If the conditions are not as good it could be $79 or lower. The $99 price comes in on busy days were we think parking out is a possibility or there are other operational constraints where demand is more that we are able to accommodate.
-Jeremy Riss
Micah's comments caused me to recall that Bill Hewlett of Hewlett Packard (HP) did that often and was termed "Management by Walking Around". Also, in the 1980's former New York City Mayor Ed Koch would walk around asking folks "How am I doing". Getting some face time with the upper mgmt is always appreciated.
During a peak day Saturday shift I walked 3.6 miles according to my watch's pedometer. Hopefully we can chat during this weekend where ever you are! -Tyler Barnes, Learning Center Operations Manager
I've noticed recently the supervisors and managers I work with/around seem to be a bit more stressed out than normal (not an uncommon phenomenon during the "February slump"). Unfortunately, unlike trickle-down economics, trickle-down stress is very real.
Clearly the wellness program is a great strategy to combat the overall stress levels of the company. The most recent drop-in financial courses are a great example of how the company is helping us mitigate some of the stressors we have in our financial lives. Using that model, I'd like to suggest finding a psychologist who teaches work place stress management strategies. There is great value possessing the skills of self-awareness, not only for one's own mental health; but, for the mental health of our family, friends, and co-workers. Thank you for your time.
Thank you, these are good observations and suggestions. I agree leader stress has a real impact on the team; I have been guilty of causing it myself. Some of the best feedback I have ever received was from my team suggesting I take a time out, or go for a ski break. One solution (I believe there are many) is to consider how you can create a positive ripple effect in the team, even in the smallest way. You don't have to be a leader by title to have an enriching influence. We have been working on finding someone who can do stress reduction / mindfulness classes. As we expand into finance and other facets of wellness, this aspect is the next one we need to tackle. I appreciate you speaking up about it.
- Matt Troskey, VP People. x1312
Consider contributing $1 to a charitable organization for every rider that takes the Peak Day Shuttle-maybe for a limited time or $2 both way? Focus on cause marketing efforts to boost messaging/interest around a good cause + it's Free! Or even give the shuttle riders a choice-they can choose $1 to go to "this cause" or "that cause", make it interactive and fun.