Better communication between the leads.
I think that cameras on the Sahale patio are necessary in order to curb overconsumption. Many pass holders bring their own booze from time to time and are drinking past what we as a team can moderate. I think implimenting video will curb this behavior at least a little bit.
Thanks for the comment. Cameras for all of Sahale are in the works. There were some issues that are being resolved, but you should see cameras in place soon.
-Mark Fellows
Director of Culinary Services
I know that the dishwashers would greatly appreciate a bottle brush or two for cleaning certain dishes.
This is easy! Chef Matt is ordering what you need. Feel free to always talk to your supervisor or managers for tools to help you do your job, it is always our priority to provide them.
-Mark Fellows
Director of Culinary Services
The resort needs roof rakes and vests for kids. Lift ops has no method of loading kids and there’s already been two hangers this year. Both were preventable. Ski schools pennies should have handles on the back for anyone under 42 inches so they can get all the way in the chair. We could offer them to parents for their kids that aren’t in ski school just for more safety.
There’s currently a 100 pound slab of ice that’s on the transfer rail at bottom of vista that will fall sometime soon. We’ve needed these materials for years
I don’t know why patrol doesn’t have to wear name tags. I do everything a patroller does when it comes to carrying boo, riding with packs, packing lots of things, snowmobiling... I wear a pin name tag and have never had an issue. I think it’s bogus they don’t have to because you can’t hold them accountable for the many rude encounters I have with them.
Patrol needs to close vista more due to conditions. It is a beginner lift and they can’t handle it. Maybe signs at the bottom saying you can’t see anything.
I was hoping we would paint the names of the lifts on the lifts this summer. People still ask me “what lift is this”. The brown signs suck and you’re ignorant if you don’t think so. The sign works if you know it exists, and at that point you don’t need it.
Employees NEED a cafeteria especially during Covid. It’s a great thing we dropped like 20 mil on an unbelievably horrible building. There’s only two exits, both on one side. There’s no doors heading down to buttercup. It’s a good thing ski school got a whole floor in there, because they didn’t have enough room before in the south lodge? The eating area can probably only accommodate 100 people comfortably. The resort needs a new lift, a mid mountain lodge, or a (real) lodge at hrm, but we lit millions on fire for literally no benefit.
Bottom line: If you care about your employees (and guests) you’d give them a place to eat away from the guests.
Bag lunches need to be a thing and there is no reason they can’t be, someone just needs to set it up.
Sahale needs red pepper, also whoever said the “heated trays” that the pizzas sit on do anything, should be fired. I’m tired of eating cold pizza. Put a freaking lamp over it. The togo boxes are worthless. I can’t make it 30 seconds of walking before the box busts open on me. Then it’s cold by the time I get to eat it.
The refrigerator that all the food is stored in has not been getting colder than 50 degrees and has been that way the past week. They are still serving the food. Almost certain that is illegal. I’m making sure I tell everyone.
How dare you take away the Employee Exchange. Maybe what 10-20 people a day use the exchange program? There are literally hundreds to thousands of people that come here everyday from out of state and management is welcoming them with open arms. THAT IS SHIT AND YOU KNOW IT IS. It does barely anything to protect people and NEWSFLASH! You don’t pay us anything! The food sucks and literally gets you sick! The exchange program is THE benefit! The people that made that call aren’t the people on the front lines seeing these people everyday, talking to those people everyday.
I heard Matt Troskey thinks it’s ridiculous that people are pissed off about losing their right to ski at other resorts. I am outraged that the head of Human Resources dismisses our feedback so lightly and I believe it is grounds for termination. I expect more empathy in my management, but at this point I don’t expect much because nothing has ever been done in any of the above complaints.
If I see another employee scream at a guest for not having a mask I probably won’t come back.
I’m glad there’s a lot of communication going on about precautions and COVID safety and everything, but I can read half the emails. People keep picking different colors for their fonts and anything but white lettering is impossible to see (at least ok the mobile app).
Another thing I don’t understand why parking is allowing people to come up here without a day ticket for that day or a season pass. People who aren’t here to recreate on the labs are at Meadows should not be allowed to use our parking lot because it is getting filled up with people who want to play in the snow from places like Portland. Other resorts that I have friends that they work at have parking police who do not let people enter the lot without a ticket and it seems to work a lot better there
Our lots are part of the Oregon sno-park system so they are required to be first come first serve to anyone that has a sno-park permit.
-Jeremy Riss
You guys obviously hear our frustration and gave us a generic response in an email, rather than actually addressing the situation and coming up with a solution that works for everybody. We are severely more at risk with the amount of people in the lift lines and hanging around the lifts then we would be visiting another resort that is also practicing similar social distancing, per our or that states the requirement. Especially suspending the in-state letter privilege, when in state travel is okay per the Governors recommendations for traveling to recreate. There needs to be a reservation system put in place for both passholders and ticket purchasers if Meadows’s feels that the employee resort-to-resort travel jeopardize the safety at Mount Hood Meadows. Otherwise it is extremely clear that the only focus is for money and profit not actually for people safety I’m out hill. The parking lots are parked out before 10 o’clock and night time employees are having a hard time even finding parking because how you are trying to push for ticket sales at different times rather than just limiting the amount of people out here. This is completely unacceptable and something needs to happen or I know personally many employees are going to either be in a park poor mood while at work or will just leave work entirely. There is no reason to have over 3500 skier visits during these times if you truly feel safety is of the upmost importance at the mountain. I was working during a non-peak day on a Tuesday saw a daily fact sheet that said 4000 expected skier visits in the daytime. Some major changes need to happen. In conclusion if you feel the way Meadows is handling skier visit is sufficient, then there is absolutely no reason to reprimand the employees benefits, Especially for in-state travel. Or at least give the option to be able to quarantine for 10 days upon returning from another resort like was originally the change you made a week or two back.
Sincerely
an upset returning employee
Taking away the letter exchange is so unfair. That is a benefit you gave us and took away, so it feels as if the benefits are just a lie. Thats a way we stay passionate and you are taking that away from us. Its not your responsibility to keep us responsible...put some trust in us. Why do you have to take the letters away from every resort? TLine/skibowl is literally 15 minutes down the road and some people have to travel over an hour to get here?! On another note, heard the big walk in refrigerator in F&B was at 50°. Don't you think that could cause some illness to all your employees and have lots of people out for that? Maybe you should recheck what yall are actually doing here.
This is my 3rd season at lift ops, and its been a rough one to say the least. I absolutely love this job, and the best part about it has been the family aspect that comes with being in lift ops(that and the snow). It has been one of hardest things I've had to endure not being able to hug my fellow lifties. We are a family! What kind of families don't hug?!?!?
Aside from that, management kills it. I feel constantly supported by Cody and Marshall, and having every department support the mask policy is amazing. Having everyone, even the guests get after people for not wearing masks is fantastic. For a customer service job, its nice to have a reason to yell at the customer. All kidding aside. Its been a great season so far, and I can't wait for the rest of it
I’ve worked at Meadows for four seasons and this season has by far been the worst. The execution of the new rules management has put into place in my opinion is terrible. I understand the times are difficult for everyone and we all want our mountain to stay open; however this is the only resort I’ve ridden at this season where I’ve encountered employees screaming at people from the top of their lungs about the mask policy. It’s abrasive and unnecessary. In my opinion taking a less aggressive approach would be much more affective. When someone is directly put on a spotlight it makes them more apprehensive to any sort of input or correction. Slogans like “Cover your nose so we don’t close” or “Make sure you mask it so I don’t end up in a casket” are great ways to remind people to mask up without directly putting people on blast when they don’t have a mask over their face. Not to mention they’re lighthearted and funny.
Secondly I understand the mountain exchange program has been suspended due to concern of employees traveling to other resorts and potentially getting sick. Is this for our safety? The amount of employees that use this program maybe averages ten [a day], possibly a bit more on holidays. Meadows claims to take care of their employees first, but if there is such a concern for people traveling out of state and being a carrier of the COVID virus then why are we allowing hundreds of guests from out of state [a day] to come to our resort? We already aren’t paid nearly enough for a time end devotion to our jobs [some of us drive from Portland every day we work]. The mountain exchange program is something that makes a terrible wage, mean guests, and a long commute worth it. I would love to see someone explain [especially Matt Troskey who thinks its dumb that we are mad about this and isn’t even around guests on a regular basis] how limiting ten employees a day from going to different resorts, who are definitely maintaining ample distances from other individuals on the slopes and have limited contact with other people, is safer then restricting the hundreds of guests a day coming from BFE and beyond to come ride our mountain where is employees are exposed to these guests for hours a day. Is this really about safety? Please pay everyone in every department more or give us our mountain exchange program back.
Third, the lines this year are out of hand and I think that if we aren’t going to be loading full chairs every time then we should at least add a line for employees only (working and non working) at every express lift.
Thank you for attending my TED talk.