Mt. Hood Meadows / Cooper Spur Team Check-in Survey

Team Member Comment

Not much it’s going well

Team Member Comment

Well... if I mess up id like to hear about it from the boss, not another groomer over a week later...

Team Member Comment

Revive my schedule earlier, sometimes i get it one or two days before I have to work.

Team Member Comment

I appreciate working for an employer that values and encourages employees to take time off!

Team Member Comment

We could use more hand sanitizer dispensers at the vehicle shop. I believe that having one located by every frequently used door and in each common space is worth exploration,
After last weeks incident, I would also like to hear D.P.S. conduct a radio check at each shift change on all channels in use.

Team Member Comment

I feel very grateful to be working. I can tell a lot of time has been spent on reopening safely.

Team Member Comment

Hoping to get over this lingering crud (NOT COVID-19!) so I can get back to work at "My Mountain Home"

Management Response

Hope you are feeling better!

-Jeremy Riss

Team Member Comment

I would like an ergonomic mouse. I had carpel tunnel surgery last year, and both my wrists are hurting again on a daily work basis. I even had a random elbow cramp one day because our work stations are not ergonomic friendly. Every work day my left hand hurts/cramp tight as well. I know the keyboards are too much to ask for but at least an updated ergonomic mouse would be greatly appreciated if it was ordered.
I do appreciate the janitorial staff, however, it would be nice if they would check on the garbage level in offices/work stations at LEAST every other day and not once a week. We do need it dumped more often than it is currently dumped. We would greatly appreciate it.
Security does a great job. I love when they collect all the lost and found items on a daily basis. This makes the guests who lost things so happy when it is returned to them.

Management Response

I'm sorry to hear about the discomfort. If you let your Supervisor or Manager know I'm sure they can help come up with some options to help minimize it.

As far as garbage and recycling in office areas, I just empty the one in my office myself which I think is a good option if you need it done more often. The janitorial staff provides cleaning services but it is reasonable that all of us pitch in to keep our areas clean. Just like the saying “Everybody Shovels” it is also true that “Everybody handles trash.”

-Jeremy Riss

Team Member Comment

All i hear about is how much unprofessional lift ops used to be and how everyone would drink and party and do stupid shit and not that long ago........all i really want to say is that this is my first season and i honestly i never want to leave. I would never have guessed that lift ops was a "party shack" or what have u. From what i hear that has everything to do with are management team. Michael M hiring good people. Cody getting shit done and being an amazing human being. Dan is one of the kindest loving individuals i have ever met. Marshall is great to be around and is an extremely smart dude! That guy gets shit done!
Mark, maria, zac, BRENNAN(hardest working guy i know) mark, Matt, Michael Gabriel, dennis boon, jerret....i dont even know what to say except that all of our section supervisors help us out and actually give a shit about us. Or at least thats how they make me feel 🙂
Thank u to everyone and please let me work here forever!!!!
P.S. maintenance electrician would be THE BEST lol!

Management Response

Thanks for the for the positive feedback. It has been super exciting to see the improvements in the way we set up our lift mazes, do access and manage lift lines this season. Lift Ops has been doing an awesome job!

-Jeremy Riss

Team Member Comment

A guest mentioned that they would love to have a way to tip lift operators that provided excellent service. The guest then mentioned that it would be great if they were able to purchase ~$5 vouchers at guest services to be able to hand to the lift operator of their choice. I believe this would not only reward excellent service in our department but also provide the guests with a way to show their gratitude.

I would also like to see the returning employee raise increased. I have worked seasonal jobs in the past where the raise was $1 every year. The raise as it stands is not compelling enough to convince employees to return. The employees that are returning are doing so not because of the incentive of the raise. If the raise was increased to even $.50 this would provide on the fence employees with a true incentive to keep returning, thus increasing continuity and the efficiency of the resort and getting rid of the start of season growing pains.

Attendance bonuses would also help as well to not only reward the employees who show up to every shift, but also encourage others to decrease absences.

Management Response

Thanks for the thoughts. I'm not totally sure I understand the need for the vouchers as we now of functional ATM's and it seems like if guests were going to tip Lift Ops, Lift Ops would probably prefer just to have cash but maybe I am wrong about that.

Currently our pay increases are based mainly on skills but naturally a returning team member would have more skills than a new team member so hopefully it accomplishes the same thing. I'm sure Cody, Marshal and Dan would be open to discussing the current Lift Ops wage matrix with you and taking any feedback.

-Jeremy Riss