Mt. Hood Meadows / Cooper Spur Team Check-in Survey

Team Member Comment

COVID has killed this season for me. The last thing I want to do is ski/ride with crowds so I come to work, I do my job and I go home. I'm envious of all the people who are comfortable with lift lines right now but I'm not. It is demoralizing to constantly have to remind my co-workers to stand 6' away. Now that people are starting to get vaccinated I keep hearing "but I'm vaccinated" when asking people to step back or when someone asks to carpool with me and it's exhausting. I understand this is out of the company's control but it would be so nice if people received some sort of guidance when getting vaccinated that explains how to act post vaccination. Folks I've talked to have just gotten a shot and been sent home, no information. Vaccinated folks are acting like they are invincible and don't seem to care about those of us who still have months to wait and families at home that could get COVID from them. Thankful to be working and thankful that the company has worked hard to keep us healthy but I'm running out of "just keep swimming" attitude. It's been a hard week.

Management Response

I am sorry it has been just a tough season for you. Hopefully the nice spring weather and lack of lift lines this week have made getting out to ride more exciting.

-Jeremy Riss

Team Member Comment

Been a lot of work with all the snow but also a lot of fun!

Team Member Comment

I’m just confused why Meadows thinks it’s okay to hire a bunch of seasonal workers and then not give them a livable wage? If you have to exploit your workers to stay open, is it really worth it to stay open? Every time I see someone bring this up, leadership replies with: then quit. Well guess what leadership, you need us to stay open. And if we demands higher wages, it’s obviously for a reason. How much more $ do you make than us? And why? Do you think you deserve a livable wage and we don’t? We clearly need a workers union so that we can actually be listened to and not be told to “get off the bus” if we disagree with our unlivable wages

Management Response

I am sorry to hear you are so unsatisfied with your wage. The last few seasons we have made a big effort to continue to increase wages for the front line team, moving our wages above the required minimum for our area. It is a balance that we continue to work on trying to pay fair wages while also reinvesting in the company so revenues can grow which gives us more opportunity for wage and position growth.

-Jeremy Riss

Team Member Comment

A friendly reminder we ALL need to be KIND and NICE to each other. We're ALL on the same TEAM, trying to work together to get the resort open in the mornings to start our guests off with the best mountain experience possible. By nature, I'm a "Helper" so I when recently saw an area that didn't have anyone posted to get setup for business, I got on it. While it wasn't in my direct area of responsibility, I've helped out here before, so I knew what needed to be done. (And yes, normally I would first ask if my help was needed, but this day, there wasn't anyone from that Dept. around to ask, and guests were in the area). When the person for that area arrived, they went off. Yes, it's been a tough season with COVID, etc., and we all have other "stuff" going on. But, dang - really bummed me out. 🙁

Management Response

Thank you so much for recognizing another area that needed help and taking the initiative! Everyone could use a little help sometimes and I really appreciate your efforts!

-Jeremy Riss

Team Member Comment

Kelly Howler is doing a great job coordinating and communicating training opportunities! She's delivering stoke and keeping everyone motivated and will informed about training to take advantage of. Thanks Kelly!

Management Response

Thank you for recognizing Kelly! She and the MLC training team have done an awesome job organizing training this season. It has been clear in our impressive exam pass rate this season.

-Jeremy Riss

Team Member Comment

Get everyone a COVID vaccination!

Team Member Comment

Please don't let guests park in admin, myself and others on nights almost were not able to come to work because admin was full and it was a bunch of guests or people on days off. We were barely able to squeeze my car in. Also I know this has nothing to do with Meadows but we had some awesome employees that had to leave because they live in vans and the forest service has banned them from parking in snowparks yet they let thousands of random people come every weekend. The employees were great and were deeply saddened about leaving "our mountain home" to cater to tourists. Maybe somebody could work something out with the forest service? Especially since we're all forced to buy parking permits to come to work.

Team Member Comment

I do want to commend Meadows for being strict about Covid-19 face masks. Other resorts have not been as good about this, and I really appreciate the efforts management has gone through to keep us safe AND open. Even the strict policies regarding travel, I think are warranted, and I thank y'all for doing the hard work. We are coming across the anniversary of that Sunday we closed and what a morbid time...

Also, the Team Space has been a GREAT resource for the team. I hope that even after Covid is done, we have a good, clean, open space for our staff to escape to and away from the public. The previous break room was not a place I wanted to "relax" in.

Thank you for making things happen when/where you are able to make changes in. They do not go unseen, but maybe more often unthanked....

Management Response

Thank you for your feedback! It is a collective effort and we echo your gratitude to all who continue to maintain the proper health and safety protocols to prevent the spread of COVID-19. Thanks, team! We agree with you that the opportunity to utilize the previous rentals area this year is very convenient. Although that area will likely become the Season Pass locker room in the future, there are plans for a new Team Lounge in the basement where the Season Pass locker room currently is.
Speaking of the Team Lounge, you may have noticed an increased presence of Guest Hosts, DPS, and Managers checking in on the space periodically to ensure protocols are being followed. We want to remind everyone that if you are not actively eating or taking a drink to have your mask on, even if you are the only team member in the room. We are also asking all team members to space out at a minimum of 6 feet distance regardless of your relationship, carpool club, vaccination status, or social pod. Even if you are roommates or family and live together, please spread out inside the Team Lounge. These efforts will ensure everyone is on the same page and following the same rules playing it as safe as can be indoors. - Lara Yeats, HR Director