Been feeling burnt out. Will there be employee ride day at season end?
Yes we are planning a team member ride day on May 2nd. We are looking for everyone's help to maintain social distancing and masks during that event to ensure we mitigate the risk of Covid transmission as much as possible.
-Jeremy Riss
Jeremy, the responses you’ve given in regards to when mask violation warnings need to be recorded, does not match the statement the company put out in the beginning of the year.
To quote Cody Howe in the video that the company released to the public “if your given a reminder and you are polite and put your mask up, we will simply make a note of it on your profile and that will be the end of the interaction. If further issues occur or If your rude or argue at all your pass will be suspended for two weeks”
Can you clarify at which point this policy changed to only putting comments on profiles of people who don’t immediately comply?
This presents a situation where a guest can blatantly violate our policy in multiple areas and face no repercussions because they respond politely every time. It creates an opportunity to abuse the system.
This seems highly ineffective to implement the policy in this fashion.
And furthermore, I have been extremely disappointed in many of the executive team in their “free interpretation” of our policies. You have not been consistent. Mathew drake himself has had to be given mask reminders in the lift lines. I find this to be absolutely unacceptable.
And lastly, I would like to thank a few members of the leadership team who I feel actually align themselves with the policies and values of the company.
Thank you Mel toney, Cody Howe, Greg pack, Matt troskey, Lenore perconti. You all do a wonderful job and I appreciate all that you do for our team.
Thanks for the positive shout out to team members! The response I gave in terms of a comment in the profile when we notice them not wearing a mask properly the second time is what was agreed to by Cody, Mel, Greg and I early in the season when Cody brought up concerns about mask enforcement. I'd love to discuss further if you want to reach out to me directly or I'm sure you could discuss with Cody or Mel as well.
-Jeremy Riss
Jeremy.Riss@skihood.com
I feel incredible gratitude that MHM has been open all season. Yes, it has required sacrifice, like limiting mtn exchange for a short time, endlessly asking guests to mask up, etc. But I personally feel it's worth it to have this incredible place to work and play. Thank you to all the team members who have worked so incredibly hard this year to make it happen!
Agreed, it has been awesome that we have been able to remain open and it is thanks to the efforts of many hard working team members which is much appreciated!
-Jeremy Riss
Please mark out or send messages about what new features are introduced into the park directly under easy rider lift line? Almost sent it right off of the quarter pipe last week while doing line check when it's pitch black and dark out. I've managed to see the darkness where my headlights didn't shine and steered my sled around it after checking tower 5 and 6.
Please send out some sort of email about what is going on, just something as a heads up considering it's a route we ride up every morning in the dark.
PS: Admin road has got some pretty nasty holes in it, not sure if anyone else has noticed or not.
Thanks for your comment about the park builds under our lift lines. The Park grooming team after reviewing this incident with the rest of mountain managers has started to send emails regarding future park builds and expansions so we can better inform our teams of conditions and routes. A reminder that this is a perfect scenario for filling out a supervisor/near miss report so we can act on this faster and make appropriate corrections for a safer work place. Regarding the Admin road it’s hard not to notice the holes, but the Board has approved the funding for repairs this summer.
-Marshall Woods
As instructors we work hard (enjoyable hard work) for our teaching hours and when we earn our work a day vouchers, I think its a great reward for our extra effort. I have earned several this season, however being our season is rapidly coming to a close and of course its April now. Its hard to find people to hand those vouchers to. Would it be at all possible to extend our validation of our hard earned vouchers to the first three weeks of operation next season. Even when our extension for our previous years vouchers I had a hard time finding enough people to use them. I really hate to see these go to waste and it would be greatly appreciated if management could extend the validity of our vouchers to the first three weeks of next season. When I give out my vouchers many times it to people that has never skied at our mountain home, I think its great advertisement for our home as always tell the guest how great our home is compared to our neighbors on the mountain!
Thank you for picking up the extra shifts that is much appreciated. Unfortunately we do not plan to extend the vouchers into next season. Hopefully you can find some friends who are interested in some awesome spring skiing the next couple weekends.
- Jeremy Riss
The rental boot room is all concrete and tough on the knees after a long day. Some padding in the main areas of the rooms would be appreciated!
Thank you for the comment. I have added it to my list to discuss with Dane and Chris.
-Jeremy Riss
It would be nice if uniforms were enforced on everyone and not just the obvious favorites. A certain someone is always in green bibs and another oic was in gray bibs at star today.
Thank you for bringing this up. I do think consistent uniforms and name tags are important for maintaining a professional appearance for our guests.
-Jeremy Riss
I am happy we have made it through the peak season and we are winding down to the spring season riding now! I would like to thank all of the employees that have endured many angry customer comments. I know some days we can say I only got yelled at by 3 people today, and we know that was a good day! Our guest services team gets put through a lot and I am very proud of all the employees that have endured the season so far! Great job guys!! 🙂 I hope to be working with many of your next season as well.
I know it would tough without the mountain exchange and the MHM perks that were limited. I know I missed the acupuncture, Muscle stretching guys, and exchange letters when they were down. I had to cancel a vacation because of it, but luckily I got my money back. I hope next time they do not limit any perks because that make working here so much more enjoyable and we look forward to coming when we know we have those things available to us.
The outhouses outside need to be cleaned more often than they do. There are multiple complaints about the outhouses not being cleaned and lack of toilet paper.
Sometimes I feel the building is too cold, I know we don't want it too hot in the building because most guests are in snow gear, but I shouldn't have to feel the need to wear snow pants and a coat all day. It gets a little uncomfortable as I shiver all day. I know we are on a mountain and I do dress in base layers, etc. Then were struggling when the power was out and that was understandable, but anyways...
Other than those minor things work has been enjoyable. From what I can tell the cafe's have been wonderful, I love when the schuss is open but wish they would fill the soups up more than 1" from the top. I love eating at the new Sahale Grill. I love the way it is set up and organized. I have tried about 1/2 the menu so far and have stuck with my favorites. The RIB is to die for!! Keep up the excellent work F&B your team is doing a great job feeding us all.
Thank you so much for the great comments regarding Culinary Services! Our team appreciates the feedback from other MHM Team Members!
~ Mark Fellows
Love what Park Crew did after the first 2 jumps on Forest Park. Have been missing the Outrigger park from last year so that was a nice surprise. Been really impressed with what you guys have been able to offer with all the crazy weather patterns and storm cycles we’ve had.
Would love to see a bit more of a progression mindset as the gap from Zoo Features to Forest, Fireweed and even Shipyard can be pretty big. This could cut down in injuries in the parks by offering something a little more “smedium” after the zoo.
Also shoutout to Mikey from F&B for always keeping this positive and friendly!
Can we provide guests with a lift status board at the bottom of Shooting Star like the ones we have at MHX and HRM?