I don't know if this will work for everyone, but I have come up with a new strategy with the bad mask guests..... I carry a lot of extra masks. When I see a "bad mask" (no mask, gapping neck gaiter, mask with holes).... now I just hand the guest a paper mask and say "this is a better option than what you are using"..... while not an overall win, it seems in my experience to be a better solution. maybe these guests are pulling them off and tossing them as soon as they are past me, but I'd like to believe it is kindly sending a message that what they are using is not cutting it?
looking forward to the days we no longer need to be mask police!
Thanks for continuing to think of ways to make the mask interactions more pleasant.
-Jeremy Riss
Thanks for the employee tune up special!
Let’s grow the nordic operations to include a lighted trail in the future!! We want night skiing too!
It's awesome the Cooper Spur Ski Season was extended. Thank you!
So glad CSSA finally got some snow, it was a great finish to the season!
-Jeremy Riss
Is there anyone doing quality control for food services? Who would want to buy a burger that stays in the window in the schuss heating window for hours-not minutes. If you do not get to the schuss when it opens then your chance to get something that is not wilted dried out and gross from sitting in the window. there is now time/quality control. When i worked fast food-there is a basic time stamp for a quality product(10 mins) clearly marked. After the time food is thrown away and the waste recorded. Using this information to chart and create less waste and freebies given away.
The heating window is always stacked from open to close. when asked when a certain sandwich is avaiable -it is. when i ask how long it has been sitting there, i get a smirk with "a while" with the shrug of the shoulders. Thats gross.
I'd say more regular coordination between the retail/ customer service teams on the mountain and the Meadows PDX location.
Also having a suggestion box here for customers would be really great, as many customers who have a complaint or suggestion come to our office in Portland as opposed to spending the time to air their concerns or frustrations up at the mountain.
It would be also really great to be able to process refunds at our Meadows PDX location, as it's very confusing to explain after they've made the trip here that we can't help them with that.
Absolutely! We can set up some regular times for the teams to connect during the season. In regards to the refunds did you mean retail refunds or ticket refunds? I’d love to chat further about your ideas, please feel free to email me hayley.parry@skihood.com.
-Hayley Parry, Merchandise Manager
Whens the end of nights party??!
More snow!!!
It would be amazing if breakfast sandwich options were available in Sahale. Sourdough bread, fried egg, sausage or bacon, with cheese or even french toast on occassion with a side of potatoes and scrambled eggs maybe a sprinkle of chives.
There should be a movement to get our team vaccinated. Working during a pandemic with people visiting Mt Hood from all over the country/world has been dangerous for team health. I feel like there’s a work until you get sick mentality. This is something that needs to be addressed.
Hood River County Health Dept has reached out to Department Managers who’s Team Members have qualified for vaccination based on their type of work. This process is likely to change as the eligible populations grow and new vaccine phases roll out. Employers are not able to set those priorities. For more information on Hood River County's schedule for vaccinations visit https://hrccovid19.org/current-status/
We regret that you feel there is a 'work until you get sick' mentality, and hope you are aware of the resources and precautions we have put into place for you to feel empowered to take initiative for your safety and advocate for your wellness. So far the bigger danger has shown to be social gatherings, carpools, and team members not strictly adhering to their pod/bubble. As always, you can report COVID protocol concerns here:
https://team.skihood.com/covid-concern-report/
- Covid Response Team