Continue to make the website more user friendly for the nordic skiers; and thank you for staying on top of the porta pottie situation in the HRM parking lot!
Glad we could get more porta-potties down there. I think we made big improvements this season moving all our Nordic products online on the website.
-Jeremy Riss
I appreciate the fact that Meadows hires people of diverse racial and cultural backgrounds. In the five years I’ve been here however, it seems that certain cultures are under represented in some departments and over represented in others. Why are there no people of color in upper management? Why are there no white workers on the janitorial staff? Inclusivity is great but there are are different strata of inclusivity and it feels like we are on the lowest tier.
I'm not sure I have great answers to these questions currently but as a company we are working to put more efforts into our diversity initiatives going forward.
-Jeremy Riss
It would be great if we could see other departments enforcing the mask policies as well. We’ve been instructed to put comments on guest pass profiles for mask warnings, but I don’t see any other department taking the same steps to enforce these rules. The stress this puts on the lift operations department is beginning to take its toll on our employees. We see the majority of these issues, yet we constantly see other departments walking around not bothering to take charge of areas other than their immediate work areas. Not enforcing it in the base areas, near the ski school staging areas, the decks, etc.
we need everyone on board. Partial enforcement is not going to keep us open.
Better enforcement of these policies in our base areas will take a huge load off of the operators, as people will often make it all the way to the lift before someone has given them a mask warning. The entire team needs to work together on this.
There are many other departments helping that I have seen. This morning I saw both Instructors and Safety Hosts helping in the Lift Line at Mt. Hood Express. The Culinary team is regularly doing reminders in the lodge and I have seen DPS helping with it in many areas. Other than the parking lots, lift lines and lodges masks are not required if guests are outdoors and more than 6 feet away from others.
I am sorry for the added stress for the team members who regularly need to do the mask enforcement, I try to help with it myself regularly so I can certainly relate. I have found that if I regularly thank those who are wearing their masks properly it can make the job a little more fun.
-Jeremy Riss
I put money down on accommodations to take advantage of our Mtn Exchange and it gets put on hold right before my trip. I understand Covid issues were the reason but Meadows could have enforced employee quarantine after travel instead of cutting a major benefit totally. The reason I'm pissed is that I went on the trip (with mask!) and met several Meadows Passholders there using the tickets to the other area included with their pass with no problem. So it seems Meadows cares less about their employees than they do for season passholders. Maybe you'll say you can't restrict them after the pass is sold, but you could've easily tracked employee Exchange trips and insisted on quarantine upon return instead of cutting benefit completely. Bad mngmt decision, cost me a lot more than planned.
I really enjoy the enthusiasm of most of the folks working on our team. I appreciate how I was asked if I wanted to work at a different lift and it felt authentic, like my voice mattered. I also am grateful to be able to be on the mountain and help people enjoy it. It’s fun carving ramps, trying to make them perfect and discussing ideas and philosophies.
Somethings about it feels a little disjointed to me.
Even though it was stressful, I think the OIC monitoring system has some value. Spontaneous oral evaluation on day 4 by an OIC, was a little awkward. Some of the assessment rubrics didn’t make sense to me.
I spent about 1.5 hours taking all the online tests and I failed them all :-(. Now I guess I have to take them again until I get 100%?
Meanwhile, I feel pressured to work through all the checklists. Trying to memorize acronyms that don’t make sense is stressful. I understand, but it I think there might be some room for improving the on boarding process.
Still no ride evaluation, which bums me out, because i would like to work some of the more remote lifts.
Overall, I’m enjoying it and I appreciate the intention of having clarity of systems and expectations.
Thanks a lot for asking for feedback.
I’m a professional educator, so I like thinking about improving learning systems. Happy to chat more if anybody wants to brainstorm ideas.
Thank you for the feedback! I would love to follow up with you on this. Please let me know when it would be a good time to do so.
–Cody
Admin bathrooms need more frequent cleaning
I’ve had a great time teaching snowboarding and greeting/working rental check in the times I’ve worked em this week!
Awesome, thank you for helping out in Gear Check!
-Jeremy Riss
Clock in the Wheel Bar logo on the new lodge. It would be nice to just glance and see a clock like when on the lifts. Also, a clock above the MHM Trail Map this again would be good to see especially to help people time out there day who have to go to the lower HRM parking lot.
I appreciate what the Ride/Ski School staff has done to support the Covid effort to keep the resort successfully operational. And management too, they’ve done alright.
Thank you for the recognition of the MLC team and the suggestions for clock locations.
- Jeremy Riss
So are we going to try and fix admin road this summer, or are we going to let us play Mario cart every morning? Just curious because it’s a little ridiculous.
Thanks for sharing your thoughts on the road and we would like to get it done. It made it on our original board approved list of projects to be done last summer but we had to reduce our spending by 1/3 due to our early closure and its impacts on our financials. It was submitted again this year and is on the list and would also like to see it completed. We always have to make some tough decisions when it comes to capital expenditures as our needs and wishes always exceed our resources. More than happy to meet with you in person to share how we go through the process and prioritize our company’s needs.
Greg
Greg.pack@skihood.com
Love sharing this passion with others!! I have had some of the best lessons ever this season!! Yahoo!!
Very cool to hear that!
- Jeremy Riss