I’m very appreciative of MLC offering weekly virtual movement analysis clinics on Monday evenings. This virtual coaching increases access for those that have not been able to attend in person MA in Hood River or Portland. THANK YOU!
I'm glad it is working out!
-Jeremy Riss
I am very happy that we have opened back up the mountain exchange program, and thank you to all who worked to get that going again for us. I am bummed to see our employee of the week award go away, and I'd like to help with some ideas for employee appreciation. One of my ideas that I'd really like to expand on is an employee ride day. At the end of the season people who would still like hours could man maybe two or three lifts while the mountain is only open to employees. We could also do something like a 2 hour rotating schedule, so that the employees that want to work only have to work a little bit, and can still ride. It wouldn't even have to be a 9 am start time, we could open 10-3. I know that there are limited options for team appreciation events, but I think that with our mask mandate this can be done safely and social distanced. Most employees would agree that they work here because of how amazing the mountain is and the team camaraderie. I personally would be willing to work a few hours so that my teammates can enjoy our mountain home. I'd really like to show my appreciation for this place as well and for all the employees that are doing their job so wonderfully. Please let me know if this idea sparks any motion!
Thanks for the suggestions. I am hopeful we will be able to do a team member ride day at some point this season.
-Jeremy Riss
-Would it be possible to get a new/functioning toaster for bagels? Bagels taking a while to toast has been an issue for several seasons, and I struggle to understand why it takes so much longer than in the cheap toasters most of us have at home.
-It would be awesome to see bagels/smoothies available somewhere during the week with Fresh tracks closed this season and Higher Grounds not open m-th.
-It also seems like breakfast could be served later at the grill-maybe until 11? I've gone up multiple times at the very end of the breakfast time range to be one of several people turned away for breakfast as a bunch of hamburger patties were just thrown on the grill. This seems more notable on weekdays when there aren't other light non-packaged food options.
Thanks for the great comments. We had not heard about the toaster in HG, Caitlin will look into that and if needed will purchase a new toaster for there. We will be adding Bagels to Wildflowers by next weekend and will be purchasing a new toaster for there as well. Breakfast needs to end at 10:15 so we can turn to lunch and be ready for any early rush that might occur…some days, there is more early demand than others for sure, but we need to be consistent with what we do so there is no confusion. We do always have breakfast sandwiches all day at Higher Grounds and Wildflowers…and the original Meadow Muffin is available all day at the Schuss Grill.
Thanks,
Mark Fellows
LOVE the new custom benches in Rental vestibule at Sahale! But in current COVID conditions, we should probably cordon them off to discourage lodge lingering...
Other suggestions and one mountain stewardship/environment/trash concern:
1) Clocks: Please consider installing (a) a digital clock over ticket counter in Rentals, so Guests & Hosts can easily see the time and know if they're running late for lessons so we can get them through the line faster; (b) a digital clock over window #4 at outside ticket booth. I'm frequently asked what time it is, and when I'm all bundled up, it's hard to get to my wristwatch or phone.
2) Sahale Map Holders: Are there any metal wall map holders in Sahale lodge?
3) Names on Lifts: Please consider signage at the top and bottom of lift roofs, so Guests unfamiliar with the resort can navigate easier. I've seen this at several other resorts and find it helpful.
4) Environment/Trash concern: From the Shooting Star chair, just to the lower left of Tower 13, there is a small stand of trees. Someone dropped a gray or brown jacket into the middle of those trees (maybe from Jack's Woods fire?) and it's just hanging there. I noticed it last week. It looks like it could be fetched using a long pole.
Thanks for the feedback:
1. We will look at putting a clock in Sahale that is a good suggestion.
2. Will also look into map holders another good suggestion.
3. I'll have to ask Mtn Ops about the names on the lift but Trail Maps could be helpful.
4. I'll look for the jacket on tower 13 off Shooting Star and see if I can get it out.
-Jeremy Riss
Each of the changes this year make the experience of instructor & instructee better. Online signups, 24 hour notice, smaller class size- should be permanent.
We are likely to keep many of the changes that have worked well this season.
-Jeremy Riss
Additional Customer Service Training for parking lot crew.
No clocks anywhere on premises outside would be great at all ends of buildings to assure students in Skischool are aware of time including adult programs and public
I have seen clock towers at some ski areas but I can't say I've seen clocks on the sides of lodges. It seems like most people do carry a phone with them to know what time it is and we should have clocks at all the lifts.
-Jeremy Riss
Having a great season!
That is great to hear!
So once again I bring up the road to admin and no response from our management team. I’m tired of having to get my alignment done every 3-4 months and recently have my u joints replaced because of this road. It’s hard to see the craters in the road at 5am. Is there any fix that’s planned or hoped for?
Thanks for sharing your thoughts on the road and we would like to get it done. It made it on our original board approved list of projects to be done last summer but we had to reduce our spending by 1/3 due to our early closure and its impacts on our financials. It was submitted again this year and is on the list and would also like to see it completed. We always have to make some tough decisions when it comes to capital expenditures as our needs and wishes always exceed our resources. More than happy to meet with you in person to share how we go through the process and prioritize our company’s needs.
Greg
Greg.pack@skihood.com
As employee's we are all charged with following and enforcing our COVID-19 Mask Policy. I have seen the morale starting to drop somewhat in many departments, as only dealing with violations can wear on you. If we could empower employees with the ability to reward and or re-enforce those guests who are making the efforts to follow our policy, morale will improve. Something like being able to give guests some sort of discount vouchers, stickers, anything really. I feel once word spread we were rewarding positive behavior it may also lesson the burden on already over worked team members!
That is a good suggestion. When I am helping in the lift lines, I often thank guests who are wearing their mask properly. I will think about what we might be able to give out as a thank you.
-Jeremy Riss