Not a lot of things I can think of that need improvement at this time. I really enjoy my team and coming to work!
Nothing. Fun size Margie is a great lead!
This is my first season at Meadows and I'm blown away by the amount of hard work and positivity of my co-workers. I've worked as bartender for many years and this place is run pretty smooth, especially considering the size of the place. My management team is always present and encouraging throughout each shift which makes my job easier. I have no doubt that when we are actually able to open our doors again we will run just as smoothly.
Already feeling burnt out and its not even the holidays. Nervous about how many people are going to quit after the break.
It's been great to see the commitment from the team implementing the new COVID policies. It certainly takes a village and the amount of buy-in across the board has been truly remarkable. The limited lodge capacity and indoor visitation rules are key. It'd be great if these were implemented throughout the season and not just during the Hood River County requirement to remain as safe as possible to allow us to operate daily without a closure.
The Guest Hosts in the breezeway are also a great feature!
There has to be more employees telling people to wear masks! Personally have walked down the main stairs and people standing around with no mask and no host insight. The public must be called out for no mask, if they give you a hard time, take the privilege to ride at Meadows away for a day, repeat offenders loose their pass for the season. Cuss out an employee for telling you nicely to wear a mask and get escorted off the property by DPS! Tired of the public not complying with mask rules!
I think all things considered things are going well. I'm super proud of all the cashiers in my department. Everyone likes each other, we have fun and everyone works very hard. I'm very happy with the whole situation.
- I hope Meadows will keep this reservation system for Ski lessons into the future so that the instructors have more certainty of getting the lessons assigned to them. From my experience, MLC has been way off on estimating the number of instructors at any day. I was expecting this year with the new system there will be less surplus but I think we are still off. It's not as bad as last year when the 20 instructors would become unnecessary at any day but still, it can be done better. It will save our gas money and time. I think Meadows should take into consideration of how many people will miss the lesson just like Airlines consider that for each flight when scheduling the number of instructors. I have never seen a 100% turnout. I think we can do better on this to stop wasting people's time and resources.
First - I'm proud of how I've seen MHM balancing business and covid concerns/protocols. While it's a bit weird being around so many people as we've opened, I feel supported both in department needs and resort protocols to help staff impacted by sick days, upset guests over protocols, and lodge precautions. A huge shout out to DPS for the support I've seen them showing staff inside the lodge and educating guests.
-Recycling: This has been fine recently, but was an issue last season and I was reminded earlier this season when we had a mountain of it in our warehouse because recycling was full for quite a while. Is there a way we can get the cardboard emptied more frequently downstairs? We have such limited storage space as is, and having to keep all our recycling in here between empties overwhelms our space a lot.
-Swing/Night shift parking: Jesse did an awesome job getting back to us on a day of concern here, but I assumed other departments would be struggling with this as well. With less employee bus options throughout the day, more employees are driving themselves to work. I'm concerned about them being able to find parking on busy days in that 11-1 time frame in order to get to work. It seems unfair to ask them to show up at the same time as day shift employees just to get parking or be able to utilize the bus and then spend 14 hours of their day here.
-Sahale Grill Pizza: The new pizza oven and staff are making great pizzas, but they are consistently cold. I've tried to vary what time of day I go get it, and I think I've only managed to get one slice thus far that has been at least luke warm.
-Wild Flower Cafe: Mikey and Angel have been awesome...friendly and knowledgeable, I see them consistently providing great customer service, and addressing guest concerns in an empathetic way.
-Props to all the employees that are getting here before everyone else. Facilities always crushing it, but particularly to be out deicing at 6:45; the parking staff is doing a great job this year; patrol always being here before everyone.
Thanks for the comments…we are proud of that pizza for sure. We were disappointed as well with the lack of overhead heat for the pizza (they sit on a hot plate, but also need heat from above). There was nothing we could do until new power is provided.
Please know that in the next few days, additional power is being provided to install the new heat lamp we have for over the pizza…so this problem will be fixed soon. And thank you so much for the great comments on two of our team members!
– Mark Fellows, Director of Culinary Services
I feel that we should put more signs with “No cash” so that people know. I’ve had a few angry customers that said they didn’t know that we don’t except cash.
Thank you for the feedback. If you have ideas on where these signs should go in the retail area please let Cale and Hayley know and I'm sure we can make it happen.
-Jeremy Riss