Mt. Hood Meadows / Cooper Spur Team Check-in Survey

Team Member Comment

What a great place to work. Skiing and benefits. Leadership and team members are the heart of the best job I have ever had.

Team Member Comment

Got several shout outs.

Huge props to Lift Maintenance and the work they do up here. I know they have been stretched thin but even with their low staffing, they continue to go above and beyond in keeping our lifts turning and also helping out the rest of the team.

On the flip side, Facilities Maintenance deserves way more recognition than they get. In Lift Ops, we shovel a lot of snow but Facilities still puts us to shame. Thanks so much to that entire team for all the shoveling and maintenance they put into this place to support our team and keep things looking beautiful and operating smoothly.

The staff in Higher Grounds is phenomenal. They are always friendly, quick and deliver a consistently delicious product. Thanks for keep our team energized and caffeinated.

All of the new faces in HR have been amazing additions to the team. Kenzie, Jojo and Idalia are always friendly and enthusiastic and everyone seems willing to bend over backwards to help out the team. Those ladies deserve raises.

The Meadows team as a whole this season has been great and it feels like we collectively have one of the strongest teams we have had up here in years. Thank you to everyone for all that you guys up here to keep things going.

Management Response

Thanks for the awesome shout outs!

-Jeremy Riss

Team Member Comment

It would be great if lift ops would stand outside and bump/brush/“squeegie” the seats. I was just at another resort and it was so nice!

Team Member Comment

Giving the lift operators food/lunch vouchers and water bottles. Some of of go all two weeks between pay without anything to eat at work and nothing to hold water in. Even then some of us can't afford food to bring either. It would help immensely of we could get vouchers for food water bottles. I feel it is highly unfair only one department gets food vouchers

Team Member Comment

How about a people mover gondola from hrm to the base area. It would eliminate bus shuttles and emoloyees could then park in that lot and still get to their lockers

Team Member Comment

Liftys do not scrape chairs when they are covered in ice/snow. Everyone’s butts get wet. Scraping chairs is common at all the other resorts I’ve been to, but our liftys just stand around looking stoned.

Team Member Comment

I wanted to take a few minutes to talk about what I have overheard and witnessed over the last few weeks and maybe help remind everyone of some things.
I have never worked for a company that cares so much about its employees. I could list every thing that this company does but frankly, I should not need to. What I am going to focus on is transportation.
I have worked for many big companies, one of which is a multi billion dollar compay that takes great care of me. They do not offer employee transportation.Meadows does. This is a CHOICE that this company has made to try to enrich the lives of our team and our guests. Not only is this benefit FREE to employees, it costs the company what I would assume is a large amount of money. I know that a lot of people rely on this benefit but you have to realize that sometimes, things just happen. When these things happen, we can choose to either explode with rage or we can take a moment and choose to be better than that. If the bus is late or breaks down, there are a lot of people that drive up here. I am one of them, I leave Hood River every day at 550 unless there is a de-icing call out, then it is ealrier. Speaking of that, if you are ever interested in de-icing, let me know. Send me a text or an email and I will be more than willing to bring you up. You can set up a car pool so that you always have a way up here and then the bus can be your backup plan. If you carpool though, make sure you offer to pitch in for gas. Even if the offer is refused, it is appreciated. In the Orientation Matt talked about making choices based on reality. You can be empowered to help effect a positive change, you can be frustrated, you can give up or you can accept the situation. With acceptance can come the abilty to move forward and create a new plan rather than spinning your tires and going nowhere. We have the ability to overcome everything that comes our way as humans. We also have the ability to sit pissed off and armchair quarterback every situation that arises while offering no real constructive feedback. Take my advice, do not be that second person. Be the person that wants to help, to improve, to grow. I know that people are frustrated right now but lets have some empathy. We are one team, we succeed togther or we fail together. If a department is struggling, we should not gang up on them. We should sit down, have meetings, figure out what we can do to help them and in helping them, we help ourselves. Transportation, you have my support and if there is anything my team can do to help yours, let me know.

Cody Howe
Lift Ops Manager

Team Member Comment

Everyone is so kind and awesome to work with.

Management Response

Thank you for this feedback. The leadership team in Lift Ops actively tries to create this welcoming and supportive family environment and it always wonderful to hear things like this.

Marshal Ellison
Lift Ops Assistant Manager

Team Member Comment

I absolutely love working lift operations at meadows! Everyone working up there is so positive and good energy! Cody is always starting our day off with a good energy in our morning meetings and giving us positive feedback to grow as a team! All of the OICs are great leaders and ive learned so much in just a few weeks of working up there! Definitely one of the best jobs and team members I’ve worked with

Management Response

Thank you for the feedback. We have committed to being better this season and I feel very strongly that we have built an incredible team. The feedback is critical to the success of our team and I am glad to hear that you find it helpful. Our team is strong, dedicated and appreciated. Keep up the good work!

–Cody Howe

The leadership team this year has been taking extra effort to make sure that we have the best team possible. We have done what we can but ultimately, the reason our team has been doing so great this year has been largely due to the people who make up the team. We can vet people all we want but it is our team members who make this place the home that it is. Huge thanks to everyone who has contributed to making Lift Ops the special place it has been this season.

Marshal Ellison
Lift Ops Assistant Manager

Team Member Comment

Everyone seems to all get along very well and appears most people here really enjoy working here and it shows in the way everyone treats each other. I’m happy to be here