I have been tracking when busses arrive and conditions
1/16 - J, Mt hood village 6:14am, no chains, snow on road, no traffic, cold bus, late to work over 35 minutes
1/17 - J, Mt hood village 6:20am, no chains, snow on road, no traffic, cold bus, late to work 18 minutes, reported both hood river side busses late.
5:30pm almost drove into snow bank on hwy 26
1/18 - S, Mt. Hood village 6:05am, no chains, snow on road, some traffic after govy, warm bus, late to work 5 minutes
1/23 - P, Mt. Hood village 6:08am, no chains, no snow on road, no traffic, warm bus, arrived 6:55am
1/24 - P, Mt. Hood Village 6:07am, no chains, no snow on road, no traffic, warm bus, waited in govy till 6:37am, arrived 6:55am
Love my job.
I first want to say that i truly appreciate everything the hard working people in the transportation department do for all of us on the mountain, employees and customers alike. I know it cannot be easy driving those buses in all kinds of weather and hazardous road conditions. That being said i, and many others are becoming very frustrated at the growing percentage in which buses are running late, or mishandling situations that occur such as breaking down or chaining up or running out of gas for example, as well as picking us up very late with no form of notice, or delayed notice. I only bring this up because it has become a regular occurrence for the bus to be late, and get us home late. After work employees are very tired and just want to sit peacefully on a bus that is on time and down the mountain at a consistent time.
Thank you for the appreciation of their hard work and providing feedback on how it affects you in a real way without calling for people to be fired or name calling - I can tell you the transportation team, including the drivers, mechanics and management, want to and are diligently working toward delivering better service. We took on a lot this season and are on a steep learning curve, but we are learning and getting better. One thing we are trying to do is consistently broadcast a Dayforce message when the bus is delayed, so if you haven't yet, I encourage you to set your notifications to receive these. In a perfect world we'd never have to send these messages, but it does at least keep you informed most of the time. - Matt Troskey VP People
First off, a shout out to the sandy side bus driver Jorrie, he is a great driver and always gets us down in a safe and timely manner!
I heard that the night crew employees were asked to get off the hood river employee shuttle to make room for more guests, and the excuse given to the employees was, “day crew has enough people to cover it, they’ll send another bus” that’s unacceptable, those employees showed up on time to come and work, they should not be penalized and day crew should not have their hours extended just to get more revenue for the company.
This place is supposed to be employees first, and that is a direct violation of the values this company promotes.
The new sandy side driver was very rude when announcing that she would not be stopping at Bigfoot to pick up employees, and also refused to bring her bus to the proper pick up location on Wednesday Evening, even after an employee informed her of the proper location AND explained that if her bus wasn’t in the right spot that they would assume it was not for them, as there are many busses moving around at that time. She just shouted “I know” and then walked away without doing anything about it.
And lastly, can we give the ballroom carpet to ski school instead of lift operations? There are many instructors who would love to run that machine all day in order to get hours, which they’re constantly asking for! And lift operations could really use those operators at the real lifts.
Shout out to all the line up supervisors. They make efforts to give the guests, all of them, the best lesson and at the same time are cognizant of the instructors situation. Perpetual Stoke in action at every line up.
Thanks for the shout out to the MLC Sups! - Tyler Barnes, Learning Center Operations & Training Manager
It's been amazing now that we've been getting some snow! And had some pretty insane weekends. But hey, learning a lot the last few weeks which is a plus! Time to get some ride days in now that winter break has come and gone.
I've been wanting to note that for a resort of this size, you'd think they'd be able provide the proper and WORKING uniforms. I've had to get a new jacket every month because the same zipper keeps seizing or not wanting to zip shut. at the worst times too! A few weeks ago I went into uniforms only to be given "mediums" that were either woman's cuts or left in the dryer for way, way too long. Tried on larges, and I felt that they posed a massive hazard as the sleeves could be entrapped in machinery and requested another jacket. Only to be given more women's cuts before finally settling on a new large lift ops jacket which just barely fit right. The major down side to it is it doesn't work very well at repelling water. with no heat reflective material or insulation just like the other jackets I've had. It has made the last cold front nearly impossible to deal with even with 5 heat reflective and insulating layers on, because of how much moisture the shell absorbed. The new jackets everyone else has are XL+ no larges or mediums. With how many zippers were going out at such a rapid rate, it should've been planned for ahead of time.
I would love to know when new uniforms will be arriving. I'm planning on buying my own shell and using it for work. I'd rather be warm in my own gear than fight hypothermia when the next deep freeze hits because all the zippers blew out on the other jackets.
our managers in lift ops this season are really cracking down in a positive way. they are holding bad employees accountable for their actions for everything from attendance to inappropriate conduct. it may have the unfortunate side affect of leaving us short staffed on occasion, but it improves morale greatly by making our work environment safer and more of a family with common goals. the managers are a big part of why i enjoy the department. they make the department inviting while also respecting the rules and acknowledging those who follow them. i feel very appreciated in this department
On a different note, the sandy shuttle leaves much to be desired. if there is an official change on where the buses are before they take us home, then that needs to be officially noted and spread through the departments, not just something the driver decides last minute, puts on the riders to spread through the departments, and then let those who did not get the message fall to the wayside. its unprofessional and not very courteous to the riders.
Shop is great, team is awesome, & customers are happy!!! (*with a couple exceptions)
The sandy side employee bus is a concern. The new bus driver that started this past week doesn't seem to care about us. Sandy is so sweet and she makes sure everyone gets to work. This new girl is too rigid and is leaving those behind that sandy wouldn't. She is rubbing many on the bus the wrong way and several employees are having a hard time getting to work now. Many are looking for alternatives to the bus. We have had other transportation issues this season but she is going to kill the sandy side employee bus fast. If you want this program to last on the sandy side she either needs to learn compassion or she needs to not drive for us. This needs addressed immediately. If she continues to be this way me and many others will be finding other means to get to work. It's safer for us to go on the bus , we take up less guest parking and generally it insures we get to work early. However as much as I appreciate having this bus i will organize a sandy side carpool that is fair to us all if this driver continues to make us feel unsure about taking the bus. Please remedy this quickly.
Trying to find the exact area in the lodge where my Dayforce turns green is so frustrating! I look so silly roaming the hall around concierge looking at my phone awaiting it to turn trigger is silly. Last week, it took over 10minutes!