Could you please turn the wind down a bit? I know it is a mountain but dang the wind has been rough lately!
Great work day last weekend. Although needed more snow.
Glad you had a great work day. Hope you got a chance to enjoy the multiple feet of snow we received last week. - Tyler, Learning Center Operations & Training Manager
Great people. A water refill at PHQ would be nice (been dry the last few days after the bullet delivery)
Thanks for your feedback. We missed a delivery due to some mechanical issues and apologize for the inconvenience.
You can help us stay well supplied by reporting when water falls below line in basement of PHQ. Report this to the hill supervisor or manager who can relay the PHQ water request to Facilities.
- John Bain
I am very happy with the fact our concerns seem to be important to Meadows and the team work in general is phenomenal. There are two things however I feel could be improved greatly for the happiness of all staff. First is the shuttle. There isn’t a 9:05 stop at my house in Parkdale on the weekends, only weekdays. It is an express only shuttle from Hood River to Meadows and is usually full at Hood River so they don't stop in Parkdale. I either have to risk driving through the snow which terrifies me or get to work way early where I can’t work and I can’t ride so I just sit and wait instead of spending those extra two hours with my family in the morning or get a little extra sleep. The times when the shuttle does come it has arrived early and left before scheduled time several times causing several of us to miss it. Not having a reliable and safe means for employees to get to work isn’t good for any of us. On a positive note the drivers have always been safe and have given great service and I hope you can give a big high five for that. It has to be hard to get up early and drive a bus of people through the snow every day. You are appreciated!
Second thing that I feel should be mentioned in the computers we use at work. I have shifts in two of the restaurants. Both of which operate under high volume and it takes a painful amount of time to complete each transactions. There are so many things that we have to process so fast and these computers just make it really, really hard. Micros in general is a pretty upsetting program and less user friendly than Aloha or Square. Our team is incredible and can handle it, but I know we would all thrive more if we had computers that were as able as we are. All in all the season is off to a great start and I’m happy to be here. Thanks for reading these concerns.
I understand the kinks are still being worked out on the new partnership with CAT and do think it is wonderful to be able to offer transportation to our community. But there is room for improvement and some real safety concerns. The Transit buses do not seem to be designed for snowy mountain roads, some of the new drivers drive a bit fast for conditions, and it almost always feel over-loaded with standing room only and gear blocking exits. Getting to work should not be the most adventurous part of my day! And after working 9 hours in a physically demanding job, standing another hour on the bus home is hard to swallow (or having to wait an hour for next bus). I never thought I would be so excited to see my ride home today was the old MHM bus with a familiar driver. I felt much safer and could relax, and I will no longer complain about the tiny seats or exsesive heat! I know the transportation team is working hard on this issue, but would love to see the “employee bus” return, possibly more training for the drivers of the Transit buses, multiple buses per route/time or some other creative solution.
Thank you for taking the time to share your experiences. This is the first step to improving what we are doing. The transportation team has had many challenges this season and this has been affecting the guest and team member experience for certain. With change there will always be struggles which you've noted. - Tyler, Learning Center Operations & Training Manager
People than can be spared from lifts to help with shovel crew
Worked in rental shop, 12/30, helping with boot fitting. The shop was slammed.
Many guests were frustrated/PO'd after spending an hour in the rentals line, to find that the lockers were not accepting credit card payment. And that to get change they had to go to the other side of the lodge.
Suggest that an ATM be installed at the entrance to the rental shop. One that dispenses mainly $10s.
Thanks for helping out in the Rental Center! And thank you for sharing your observations and reporting guest comments. The MHM guest experience is everyone's responsibility and I really appreciate you taking a global view on this, and not just our specific area. I'll check in with those that can help correct the locker and ATM issues. - Tyler, Learning Center Operations & Training Manager
I love my job and the team mentality in my department.
Loving the team members we have this season both front line team members and supervisors across the resort. Have to give a lot of praise to park and transportation for the new bus schedule and always working hard to keep the lots/guests organized. Also hats off to lift ops like always. They are consistently on top of what they are doing as well as keeping the ramps and mazes clean. I am also loving the extra communication between the access leads and access control, but definitely would love to see more cross training so we all understand what we all have to work with. Also congrats to Emily Herle to her work with the adaptive program and the promotion of Sean Tormey and Lucy Swaffield as the adaptive leads! It is awesome to see the program and its structure grow!
Biggest shout out to the DPS team! They are always here, working crazy hours, and being a create support whenever we need it. PAY THEM MORE!!!!! They deserve so much more for that they do and I know they can sometimes rub people wrong but they are always passionate and the first to support our teams. Again PAY THEM MORE!!!!
One thing i would like to see more is support and recognition for the night crews. Night crews from multiple departments frequently step up to help and support the day shift with little recognition and support from the day team. I know that would mean a long day for our day team members but our night team frequently come in to help support and cover for NCNS and callouts.
How can we employees and our guest encourage ODOT to improve traffic flow to and from Portland?