While dining in the Vertical on Wed., 12/26, at approximately 3:30, I had an experience that made me feel as though I was in a strip club. The server brought back my change from a $50. The bill was $18.25. The change given was $31 even, apparently I did not receive my employee discount of 30% even though I had placed my pass with a fifty inside the server folder. Realizing the mistake, I returned the incorrect change and informed the server of their error with the discount. At that point, I was chastised for not pointing out my employee status. (It is clearly marked on my pass, and only required a moment of glancing at the pass to acknowledge this fact) The server attempted to refund the difference, but needed a supervisor to override the transaction. My new total, with discount was $12.75. Change given to me was $37 even with no coin. Once again I was not given the correct change. My best guess was that the till was out of quarters, because a Meadows employee would never try to hustle a customer out of their proper change. I would hope that I am correct with this assumption. Perhaps this was an isolated event, or maybe it happens every time this server has to deal with cash. Either way, I was perplexed and felt this issue needed to be addressed. Normally, I would have tipped the server $5 on the $18.25 check before discount. The tip given was only $3, due to the dishonesty and the fact we were never offer napkins or place settings. Notice, I never identified the offending server. I'm not trying to get anyone "in trouble" over this. Just hoping for a department-wide meeting about this issue.
Aside from your experience in Vertical, how can I help you feel better about your job - get you from a 6 to a 10? -Tyler Barnes, Learning Center Operations Manager
Cody and Marshal have been doing a really good job this week, it has been really busy and stressful. Staffing has been an issue because people keep calling in. I dont think we need more people as much as needing more reliable people. We love the hot chocolate and cider in the department but we run out a lot because of the amount of people we have. Is there a way we can get more, this really is a great motivation in the mornings. It also seems like the building has been cleaner lately thanks to all of the talks about keeping it cleaner. THANK YOU!!!
Thank you for the positive comments, I've seen Cody, Marshal and many in the lift operations department putting in the extra effort during the holidays. I will have to defer to Cody on the hot chocolate / cider as I'm not familiar with that program.
-Jeremy Riss
So it seems like a comment every year, but the food. Higher grounds food quality seems way lower than last year, and as always the schuss usually sports long lines for busy on the go patrollers.
Also, a few patrollers ended up with raw chicken strips in their meals...
Other than that good job thinking how to improve the flow of Meadows with the pricing and 830 HRM loads
Thanks for the feedback. Are there any specifics on the food in Higher Grounds that doesn't seem as good? The sandwiches I've had this year from HG I thought have been better than last season.
-Jeremy Riss
Fix DOT violations on Transit buses/Bluebirds. I know it's stupid stuff like broken horns, cracked windows, electrical issues, ect. It does effect the first impression we make to guests and puts risk on CDLs driving them out on highway 26/35.
Maybe detachable light bars we could take off/put on during pre-trips for the front bumpers when driving in fog to avoid outrunning our headlights at 20mph.
I love the focus on transparency- I think it shows a tremendous amount of value in the team here when you answer difficult questions and comments.
The coffee machine in the employee break room was closed mid week before the holidays (understandably) due to the mess. If this continues to be an issue, could coffee continue to be provided for those who bring their own reusable cup? Again, I completely understand and get frustrated by piles of dishes left for a “dish fairy,” and while the cream and sugar are nice to have, just having coffee available makes being chipper for our guests in the mornings much easier, and might prompt more people to bring reusable cups instead of using single use ones.
Thank you for saying something. My full response about the Team Lounge is with another comment elsewhere in the survey. - - Matt Troskey
Please ask all of the team members that you have discourse with on a regular basis if they are Proud of the job that they are doing. If not, why? I find that people do not think about pride in workmanship on a regular basis but if you ask them directly they start think about their tasks differently. If they are proud of their job then maybe tell them how much you appreciate their pride and ask them to pass the question of pride on to the team all the team members they associate with.
Thanks and lets keep it Proud around Here 🙂
I agree. This type of question helps build a positive perspective. If someone has trouble coming up what they are proud of, you can ask what they could do or what they need in order to do the job and be proud of it. I find most people welcome the chance to feel empowered enough to "sign" their work and take ownership of their contributions to the team; I believe everybody can find something they do that helps to enrich lives. - - Matt Troskey