The issue: guests not wearing masks inside the lodge or eating/drinking inside the lodge. When I'm walking through the lodge at any time, I am constantly telling many guests to put on a mask, cover there nose or not to eat/drink while inside the lodge. I greatly appreciate management coming up with the warning/2 week suspension/getting pass pulled repercussions, however the actuality of this happening is not realistic for departments operating inside of the lodge. There simply is not a good procedure in order for these repercussions to take effect for guests. As a regular employee, are we allowed to ask for a guests pass to get their name? What if the guest becomes combative? Who do we tell to make a comment regarding a guest not following COVID-19 compliance?
I also notice guests have been hiding out in the women's restrooms to drink, eat and/or not wear their masks. There is no signage in the women's restrooms that says, "mask are required" "no eating, drinking or loitering." Since the DPS teams are all men, there is no one checking the women's restroom for guest COVID-19 compliance. I've actually seen many women guests get spoken to by DPS, then the guests just walk inside the women's restroom to take off their mask and/or eat/drink because they know men cannot follow them inside the women's restroom. When speaking with male co-workers, it seems this is also a problem in the men's restrooms and there is no signage in the men's restrooms either. I appreciate management's approach to COVID-19, but guests’ not wearing masks and eating/drinking in the lodge needs huge improvement. A clear procedure for departments working inside the lodge would be very helpful. I enjoy my job and want to continue doing my job by Meadows remaining open. I also want to feel safer being at work because the amount of guests not complying with COVID-19 policies is causing me a lot of fear of getting sick.
Assuming you are in uniform and working if a guests does not comply with your request to put their mask on you can ask for their pass and write down the info or take a photo of it and give it to your Manager and we will follow up. If a guest becomes combative please get DPS or a Manager involved to assist in the situation.
I hear what you are saying about the restrooms and agree I have to remind guests about their mask almost every time I go in there.
-Jeremy Riss
More snow!!!
With the increase of snow and ice, I have notice both at work and on my free time that there are a lot of people that ski or board across the parking lot. As a driver and guest I am very afraid see someone get hit or run over one of these days. Is there anything that can be done about this? Or will just take action after it happens?
The rental team is great I feel very taken car of as a employee in that department. There are a lot of issues with flow due to lack of space in the shop and this makes busy days extra stressful. This season with covid I feel that we are being to casual about safety. Every weekend there are way to many people in the Sahale lodge and the capacity signs are ignored. Unfortunately this might require less rentals given out or we need to be more strict with the amount of people inside. Guests also seem to forget about covid in that space and never wear their masks correctly.
From all my observations we seem to be very strict about the amount of guests in rentals as we are queuing them up outside and only letting a few in at a time. Where are you seeing the capacity being ignored? We should definitely address it if that is the case. Please follow up with Rental Leadership Team if you are comfortable doing so.
-Jeremy Riss
Janitorial Pager not working right now that has been causing some delays in getting this done because it is difficult to reach them. Also, finding translators to talk with them when we are able to stop to talk with them. Eager for the pager to be working again.
When power outage happen our dispatch radio went down and we couldn't get ahold of anybody during the power outage. It would be nice if we could get something fixed somehow? We did have a guest fall in the lobby when it was dark. We couldn't let anyone know to check on them. Also, the cell tower went down we couldn't get ahold of security as well. It was a little scary. So the guest said they were fine and just walked away. If we needed some serious help we wouldn't be able to notify anyone, so that is scary to think about.
I am very grateful for our backup generators that worked very well and kept us open and warm.
DPS and Ski Patrol operate primarily on channel 3. This channel does require power to the radio repeater. In the event of a power failure and resulting loss of the electronic radio repeater, please call Patrol and DPS on channel 4. Channel 4 requires line-of-sight so it works best if you can see the top of Blue/Patrol HQ. Other DPS or Patrol staff may hear you in outlying areas and be able to relay your response. Also Patrol monitors channel 1, and if the power goes out, we monitor channel 2. Also, Ski Patrol phone extensions are x1249 and x1299. One of these will always connect to Patrol during business hours even with power failures.
– John Bain, Patrol.
Howdy!
The Mtn. Exchange pickup folder is always in disarray which is super irritating, HR spends A LOT of time printing and signing letters for the team and we are constantly having to re-organize the folder.
I printed 60+ letters the day the exchange opened to OR/WA. Please put the letters back in the folder in an organized manner, I do my best to keep your letters organized so they're easy to find. It's only kind to do the same for your fellow teammates.
It's also extremely irritating when I spend my afternoon printing letters and having to deny some team members due to reservations being full and when I go to check on the folder, half of the letters we've issued aren't picked up. You have to plan at least two days in advance this year, so you should be able to pick up your letters or at the VERY least, notify HR that you are no longer able to use them. Taking a spot away from someone else isn't cool.
Think of each other, be kind.
Peace & Blessings
Kenz <3
p.s. If you don't read the weekly newsletter, you're missing out (:
Are we getting Adidas employee store passes this year? I always get exited about that every year but this year I’m getting kinda worried we might not.
How about Nike employee store passes too some people like both or just one but me personally both would be absolutely great
Hi, HR does not have any control over the Nike, adidas, or Columbia Employee Store invites. Those invites are at the discretion of the employee store. With COVID we have noticed less invites, and I suspect those stores are adjusting to changing safety protocols and business needs. HR does accept those invites and announce them promptly when we get them.
Stay tuned to the Employee Newsletter for an upcoming Columbia Store invite 😉
-Lenore
HR Supervisor
Given the current situation with the limited ticket sales to ensure the safety of our guests, I want to give a shout out to our guest services team working in the Ticket Booth. They have had to handle difficult circumstances regarding guests that are unable to purchase tickets and/or thought they purchased tickets on days we are sold out. This can cause guests to become very confrontational which puts the team in stressful situations when we have to turn them away after they made the trip and are all geared up ready to go.
I want to give my appreciation to the team on how positive and understanding they have been. A lot of the team members have given away all of their buddy passes to complete strangers because we are human and get our heart strings pulled. Thanks for hanging in there in these difficult times!
The team in the ticket booth is rocking it and the system is working well. I did work in there a few times early season and agree there are regular challenges with guests who didn't purchase or purchased the wrong thing that can be difficult to navigate and I really appreciate how well the team has dealt with those challenges.
-Jeremy Riss
The heater in outer limits is always blowing cold air! And it makes our store freezing! For the workers and guests! We should fix that, also put more “ no cash “ signs so guests don’t get frustrated.
We can definitely get some more signs for card only and will get those printed out for the weekend. Thanks for letting us know. We will also see if we can work on the heat. It’s difficult with heat loss with the windows but we will see if there is something we can do wo make it warmer and make sure we don’t have cold air coming through the vents. Thanks for your insights.
Thanks
-Cale
My only complaint is that someone needs to talk to both cooper spur and meadows race teams (especially cooper spur). I work the top of HRE every weekend. Every single weekend I have to yell at race teams to not congregate at the top of the lift. They not only just group up at the end of the unload ramp and get in the wayof people unloading, but they also are not socially distancing from one another. There will be groups of ten or more all tightly standing together and their coaches never enforce the rules. I tell them every shift and they just stare at me and do nothing. Someone really needs to reprimand their coaches and emphasize the importance of actually enforcing the rules and leading by example.
I am glad it was brought to my attention. I will personally work with them and do some coaching about protocols and compliance with our mountain.
-Chris Olson (Race manager)