Mt. Hood Meadows / Cooper Spur Team Check-in Survey

Team Member Comment

The heater in outer limits is always blowing cold air! And it makes our store freezing! For the workers and guests! We should fix that, also put more “ no cash “ signs so guests don’t get frustrated.

Management Response

We can definitely get some more signs for card only and will get those printed out for the weekend. Thanks for letting us know. We will also see if we can work on the heat. It’s difficult with heat loss with the windows but we will see if there is something we can do wo make it warmer and make sure we don’t have cold air coming through the vents. Thanks for your insights.

Thanks
-Cale Rice

Team Member Comment

More snow!!!

Team Member Comment

Normally I rate my job as a "10" but I'm just really dragging this week, so I'm giving it a 7. Those o'dark 30 wake ups have been really hard this week. And I haven't skied the last 2 days I've worked (for sure my choice, but the long lines / crowds & weather influenced the decision). But - once I get to work and have our awesome Team in place, it's all good.... 🙂

Management Response

Hopefully you have had a chance to take some runs and enjoy the sun and small lines this week.

-Jeremy Riss

Team Member Comment

Just so exhausting dealing with rude people who think they don't need
to wear their masks and follow other guidelines

Management Response

I can understand that. I have found if I thank the guests for wearing their masks properly it can make me feel better about the other interactions where guests need coaching.

-Jeremy Riss

Team Member Comment

Beginning to wear down having to remind or politely ask guests to properly wear a mask.

Team Member Comment

More snow!!!

Team Member Comment

All our efforts are paying off. We are open!

Management Response

It is SO great! - Matt Troskey

Team Member Comment

Ride breaks

Team Member Comment

More snow!!!

Team Member Comment

Sahale Grill's Tacos are great! Could be even better if double wrapped (2 tortillas), like all street tacos. Would serve to keep our uniforms cleaner.

Also offer choice of flour or corn tortillas. Having the corn gluten- free option could expand the market for the product.

Consider labeling all gluten free menu offerings as GF.

Management Response

Interesting, the tacos have always been double wrapped when I have gotten them. Have you gotten them regularly and they are single wrapped every time?

I think the menu items that are gluten free are marked with (gf) on the menu. Check it out here: https://www.skihood.com/en/resort-services/restaurants-and-bars/sahale-dining/sahale-grill

-Jeremy Riss