Happy to be working here.
I thought that the virtual company meeting was great. We could hear every word, the beverage line was really short, the food was great, (Please note that the food is always great) now that it has been done once it should be easy to repeat, cost-effective, no hydrocarbons burned (many electrons were inconvenienced though).
Only downside...not visiting with good friends as per usual.
The ride home was pretty easy too. We are looking at doing another soon. Stay tuned. - Matt Troskey, VP People
If lift ops would help enforce masks up! Hand out mask to propel that don’t have one. Even small children they need to wear a mask too age doesn’t matter!!
I have certainly seen Lift Ops reminding guests about masks and MLC team members and others helping as well. Hard to be everywhere at once though so we do need guests to help us out and remember to wear their masks.
- Jeremy Riss
I am pumped to be a part of this team and think our leaders are doing great dealing with this COvid stuff. The food is Sahale is meh. Some of its good and others is not. Bland beef burrito with a tiny cup of stale salsa for $15 is a bummer. I got a rare/raw burger last week, literally rarest I have seen in years come out of a restuarant. Couldn't believe my garlic fries were mixed up (they put parm on the plane fries and the garlic fries with nothing on them). Nobody knows where to exit with their food once they get to the front of the line and are served. There is no sign to lead them out and they have to pass the next lines to get out or walk backward in the line they are in. Potstickers taste good but almost 2 each bite they are super small. It's like sushi prices. They are nice and friendly in the service areas and it's clean and fast.
Thank you for your comments. Generally, we have been getting rave reviews on most of the offerings, but it sounds like you have had some items that perhaps were not done right? At any rate, please always come back if the food is not correct. We want our team members to be as satisfied with the food as our guests are. I personally have had the burger over there at least a dozen times this season, and it has been perfect every time…If you get one that is too raw, please let us know right away and we will replace. The flow is there is indeed a bit challenging, but there is no more room to add “exit” lines…we are hoping folks continue to learn how it works. We will have a bit more space once we can return to self service in the beverage area.
– Mark Fellows
Off and on this season, I have gotten to the bottom of MHX to find a large pile of snow right in the middle of the path that patrollers usually take to onto the chairlift from the South side of the ramp. I assume the groomers push the snow there for lift ops to use for ramp maintenance, with is fine most of the time . . . except when one of us patrollers has to lap load a toboggan on the chair.
Flipping 65-pound plus toboggans onto our thighs and skating onto the load ramp is already one of the more cumbersome, unpleasant and potentially back-tweaky parts of our job, and the pile of snow in the middle of our point of entry onto the ramp makes the whole ordeal about twice as hard.
Can this pile of snow move, please?
These piles are indeed for ramp maintenance. Usually they do not block access to lap loading toboggans, but if they ever do, please tell your Patrol Hill Supervisor so we can provide specific constructive feedback to grooming who leave these piles for operators. In the meantime, be sure to follow good ergonomics and ask a senior patroller for tips on this heavy task so you stay healthy while working hard on behalf of coworkers and guests alike. Thank you sincerely for your hard and often stressful work through this snowy February.
-John Bain
I feel safe at work. People are following the protocols required. I feel supported by management and coworkers both.
That is awesome to hear!
-Jeremy Riss
Claire's morning meetings rock! She keeps the stoke alive.
Agreed I have sat in on a few and been very impressed!
-Jeremy Riss
The Sandy 12:25 bus driver left before the scheduled time, leaving two of us stranded. We tried to catch the bus in a few stops and arrived at thriftway before the bus was scheduled to arrive and it had already passed the stop. Despite notifying transportation that there are people who were left behind and asking them to inform the bus driver and wait at the next stop, the bus never waited. I called twice - once at the sandy stop and again at the thriftway stop. I arrived at the thriftway stop at 12:48, a full two minutes before the bus is scheduled to depart (12:50) and it was no where in sight. When I called guest services to contact the transportation manager, Ben responded that he has asked the driver to wait at the rhododendron stop. The bus had already left by the time I drove there. Speaking with other people this has happened multiple times. This is extremely frustrating because the bus driver’s sole job is to get people to Meadows reliably; leaving before scheduled departure time is unprofessional and not team-oriented. Please address this issue with the Sandy afternoon bus driver.
I'm sorry for the frustration. Hopefully this will not be a regular occurrence.
-Jeremy Riss
Holding people accountable for their poor work performance or attitude. Find some kind of task that punishes them if they're not adhering to protocol or just stirring trouble.
Make sure there are paper towels in the employee lounge. The dispenser has been broken on/off for a week or two, perhaps we can keep some paper towels in the cabinets below the sink.
Those that do not care about the masks make it difficult to expect guests to adhere to the rules. We need someone to catch people walking up to and around the mountain with neoprene masks and make them put on a different one underneath. It's difficult at lifts like MEX because there's too many people to account for at times. And again, some people do not care for the rule.
If guests are outdoors and 6 feet away from others masks are not required except in the lift line and parking lot so I do think the lift line is the best place to enforce is, plus guests often pull their masks down after they have them on. I have found it can be very successful to walk up and down the ghost lanes in order to do mask reminders all the way to the back of the line.
-Jeremy Riss
I'm only a seasonal employee for the lift maintenance team. Seems like every year we are dealing with alot of the same issues. Faulty electrical panels/ breakers. Not only an electrical fire issue but also risk shock and death. These panels are alot of times outside in our harsh Meadows environment therefore they need a little more attention periodically. Over time water,snow,ice and wind beat these things up pretty bad. Our team works through the issues but it's stressful and frustrating for our manager,supervisors and crew.
Have you discussed these concerns with your Manager. It seems like Marshall would be the best person to know how to address the situation.
-Jeremy Riss
Thank you management and team for doing the best you can during this difficult season. It's my first year teaching, but so far I feel like a part of the family. Have worked several jobs through a variety of industries and very few come close to delivering the kind of supportive and personable experience you do.
That is awesome to hear thank you for the positive feedback for the MLC Managers.
-Jeremy Riss