No e at this time. Everyone has been extremely friendly and helpful.
No e at this time. Everyone has been extremely friendly and helpful.
Happy New Year to all
I know this would never happen BUT, it would be amazing if we could move the first time area over to the helicopter landing zone. I understand that would actually require a new landing site but it would help so much on those busy days.
Yes, I have often thought that "Yellow Meadow" would be ideal first time teaching terrain as well - and have used it as such from time to time. We are looking at options of enhancing the learning terrain near the bottom of Buttercup and the master plan also includes a dedicated "Meadows Learning Center" lodge for our operations. - Tyler Barnes, MLC Ops & Training Manager
More training both front of house and kitchen. In general if I ask a question I can ask ten people and still not get an answer.
Systems in place to convey information, i.e. write ups of which food items meet dietary restriction (vegan, gluten free, veg.) Posted
Thanks for the comments. I would ask that you come to me direct so we can know which area needs additional resources. Most all of our printed menus have information on vegan, gluten free and allergens. We would certainly be happy to provide additional resources where needed.
- Mark Fellows
I hate that I can't park at my place of work and have to park at hrm. I realize the bus is an option but after my pick up spot got cut the bus is less of an option for me. Is there anyway I can drive to work and park in a convenient spot or am I just going to have to deal with being parked on the other side of the resort and have to bus from lot to lot to get to and from work? The parking system really punishes night employees for driving up. Why do you want to punish your employees for trying to get to work? I know troksy said that if you are late you can't get in but I am trying to get to work early and am getting punished. Its hard having to budget an extra half an hour or more everyday to transfer from hrm to the main ldoge
I have a few shout outs. First to Geoff Mariner and the grooming department for creating a really awesome product out of the low snow conditions that we have been experiencing. Second to all the L/O supervisors who have been doing an excellent job of training and helping with Pre-op. Thanks for all your help and professionalism.
I do have one issue that I hope can be addressed on peak days. I was free riding on BCUP and the carpet with my daughter and noticed that individual guests have to wait longer in line when there are a lot of large group lessons. I am wondering if it is possible to break up large groups so that we can alternate in the mazes more efficiently? This issue was most noticeable at the Ballroom Carpet.
Thank You
Thanks for the shout out to Geoff, he does a great job and for the constructive feedback on Buttercup maze management. It is important for lesson groups to stick with their instructor so we try to send them at the same time, however most group sizes are 7 or less so it shouldn't have a huge impact two chairs at the most. It sounds like perhaps they were letting multiple lesson groups go at a time without alternating public. I will try to check it out this weekend.
-Jeremy Riss
The weekly meetings between access and lift operations are only between access leads and access control, and that information is not being relayed back to the rest of the department.
You’re asking us to put more and more of our reliance on access control when you only have a small number of people in access control to help. You cannot take the job away from the 15 people who used to do it and have one single person on a computer replace them. Taylor H is doing awesome, but when I meet with her several times a week, she seems to have little idea about what my end of the job entails and I am always learning new aspects of the job from her.
Two departments can’t work together on one task if we aren’t both equally trained on how to deal with things.
The new tablets are nice but they constantly disconnect and I spend more time trying to troubleshoot them than I do actually using them. It would have been more responsible to replace our existing tablets with a similar series that is tried and true rather than spending thousands of dollars on equipment that may or may not work. And beyond that, we don’t have any way of swapping out for more batteries so only base area lifts are able to use them effectively since they require being switched out entirely. Which then leaves night shift with no tablets at all. And yes I know we’re getting more “soon” but the holiday is here. We need them last week, not next month.
And whoever is answering questions about the bus schedules seems to be very defensive, employees are sharing their issues with you and your response every time seems similar to “well just deal with it, or ask your manager to adjust your schedule for the later bus”
That’s unnacceptable. Especially the response saying to catch the bus that arrives at 8:30, how many shifts actually allow that to happen? I sure can’t. If I showed up at 8:30, there would be consequences. Have some freaking consideration for your employees who have spent months arranging their lives around this schedule only for you to rip it out from under them with literally only days notice.
Thanks for your feedback. We are continuing to work to improve the new tablets and unfortunately some of the battery chargers are on back order but we will find a solution. I think you are getting at the need for more cross training between those working access at the lifts and those doing it inside and I agree with you we need to make that happen. The weekly access meeting has moved to Sunday's now and I am hoping to start attending for the next few weeks to see if there is any help I can provide.
I am sorry the bus schedule change has negatively effected you. I know Taylor is doing his best to balance everyone's needs and trying to find solutions.
-Jeremy Riss
This is my first season working at Meadows and it's clear this is a hard working crew. It would be nice to be rewarded for working hard on the holidays with holiday pay of at least 1.5 times the pay rate like most other companies. The holiday meal was nice, but I need money to pay bills. I worked at Timberline previously and there they pay 2 times the pay rate for holidays, even for seasonal workers. The crew here at Meadows is hard working, but the compensation is questionable. Why don't seasonal workers get holiday pay of at least 1.5 times the pay rate for working on holidays?
Holiday pay was something discussed last year in an aim to improve overall compensation. We opted instead to start paying overtime at 40 hours and raise our base wage $1.25 above Oregon minimum wage, including incremental increases at other wage levels. We felt that a higher wage EVERY day would be better received, and it results in more pay over a season than just a day of holiday pay. - Matt Troskey, VP People & Learning
I highly commend the transportation staff for working hard to accomplish the very difficult stand up of the new and complex bus schedule. They have been inventive in reducing customer and employee anxiety about whether there is room on a scheduled bus by teaming buses and running in tandem so no one is left uninformed and at the curb. This is high profile and affects MHM’s reputation and reliability. Other initiatives pale in comparison for their potential environmental impact. I have seen many families trying it out from PDX through Hood River. Dads and moms have way less anxiety. Kids have greater autonomy. Done right and promoted thoroughly and cleverly, MHM and HRM should never have to pave [any more] paradise and put up [any more] parking lot[s]. Recommendations: Put the bright minds in management and PR to the task of encouraging bus ridership such as: giving out first lesson discount vouchers to resort customer bus riders. Or leafleting vehicles with “try out the bus and get a free hot chocolate”. You get the idea.
Excellent ideas. Public transportation is one of our sustainability initiatives. - Tyler Barnes, MLC Ops & Training Manager