HELP!! WE NEED NEW MEDIA.
We are having to feed media one by one, and half of them don't even read, it takes way too long and customers think we're stupid.
If we need to keep using recycled media, please spread the word that the sticker cannot be wrapped or it will not fit. It should be neatly cut to size beforehand. It would be better if there was no sticker at all. I.e. if there is a written initial, we can cross it out and write the new name or we can print over it if it's not stickered. Additionally, if they end up in the box to reuse it would be helpful for someone to check that the rfid still works and is not bent or broken. Or if we get PUCs in passholders then everything would be totally fine.
Thanks in advance for doing your best to address this!!
Thank you! These are great suggestions that we will share with our team responsible for collecting and reusing the media. We will always want to reuse this media consistent with our core value of sustainability. Your suggestions will help make us even more sustainable!
Dave Tragethon
I am bummed with our food this season. The workers are great, especially in Fresh Tracks, however, the only consistent thing this season is inconsistency. I only order three things off the menu and every time I get them they look and taste different. For example, the Korean Bowl description says scallions but I'm eating it right now and it is full of long skinny pieces of white onions. I asked for no onions and they left the scallions off but the bowl is packed with white onions. It's pretty gross. I have also noticed that our food is very heavy on spice this season. I would like to see some more mild options on the menu (bring back the Hawaiian Bowl!), or notes on the menu saying items are spicy. I tried the Thai Bowl and had to throw it away after 2 or 3 bites because my mouth was on fire. Again, the staff (Whitney, Manny, Maria, ect.) are super nice and friendly but the quality of the food and the inconsistency makes me not want to recommend any of our food options to people because you never know what you are going to get.
I also tried Cooper Spur recently. That was by far the worst experience I have ever had. The staff was rude, unhelpful and made it seem like we were a bother for being there. I wouldn't send my worst enemy there let alone friends, family or our guests.
Hi there- I’m very sorry to hear about your experience at Cooper Spur. We appreciate our fellow team members that care enough to provide us with essential feedback. Can you give any specific details about your experience? Were you at the restaurant, ski area, or hotel? Again, I’m very sorry you didn’t have a good visit with us. While we understand that things can go sideways and our team members can have bad days, we’ll continue to focus on hospitality and service training, so we can better serve all family, friends, and guests. Thank you~
-Barbara Basham
It means a great deal to me that this survey exists. I use it to vent my frustrations and I love it for that. I am sure that some of that has become a bit tiresome so today I am mixing in some positives. So often we forget to appreciate what is right and focus on fixing what is wrong.
Our front facing food and beverage staff keep smiles on all day, for every guest. I am not sure if that is part of their training but they sure do it.
Chris Olson works hard at strange hours with loads of people to make these competitions happen. And they happen! I have been impressed with his dedication.
First year instructors who need a shout out for absolutely rocking it: Jordan Leonard, Sean Hitchcock, and Kristin Lago always teach the best lesson ever.
My boy Woody comes by just to make sure things are all working properly and ask if I need anything.
Upper management does a good job of listening to and dealing with most issues. I say most because I realize that fixing everyone's everything all of the time is impossible, even though we seem to expect it of you!
Thanks for a great season so far, here's to spring skiing!
Thank you for the very positive feedback on team members! Hopefully the dialogue in the survey helps us keep improving.
-Jeremy Riss
As I look back on the season noted the times things went really well. There were many individuals but it was the team effort of the departments and the cooperation between departments that made life enjoyable for me at MHM. The organizational efforts of HR and MLC to onboard over 300 instructors made it seem easy. People cared and problems were solved.
Because of this I commonly say, " I have been wikt MHM for only 13 years. I have never come to work a single day in all those years."
Thanks for these positive comments. I was really impressed with the innovations in the hiring process this season by the Meadows Learning Center Team. In particular having new ski instructors snowboard and new snowboard instructors ski for a beginning lesson I think created a super fun experience and good insight into what it is like to be a beginner.
-Jeremy Riss
Thank you for working so hard to keep morale high through the short staffing we have had. It's great to know that those of us that show up are appreciated. I've been here through a lot of these periods over the last number of seasons and the current management does a great job keeping things as positive as they can. Thank you.
It has been awesome to see so many positive comments on the Lift Operations Management and the efforts of those team members to respond to comments. Thanks for sharing the positive vibe!
-Jeremy Riss
I feel good about my job this week. Its been tough with staffing but I am happy that we are taken care of. I also appreciate how hard the bosses work. The team menality is what I love most about Lifts. Even when it sucks, its still fun. I am trying to get some of my friends to apply!