If lift ops would help enforce masks up! Hand out mask to propel that don’t have one. Even small children they need to wear a mask too age doesn’t matter!!
I have certainly seen Lift Ops reminding guests about masks and MLC team members and others helping as well. Hard to be everywhere at once though so we do need guests to help us out and remember to wear their masks.
- Jeremy Riss
Why is it that we don’t allow truck campers/ small RVs in the parking lot that don’t take up more than one space? We’re asking people to bring their own lodge this yr. but we’re discriminating for reasons guest don’t understand. Again, these vehicles don’t take up more than one space. Please help us understand so we can pass it along the guest.
Vehicles over 21 feet long and/or more than 7 feet wide are not allowed to park in the main lot as they do not fit into one space. Vehicles under that size are allowed to park in the main lot.
-Jeremy Riss
Y’all are doing great! Keep the hot coco and coffee flowing in the employee lounge, that mountain mocha is much appreciated!! Only reason I’ve got an 8 is because I’ve been coaching/teaching for about 18 years and the process just wears on you sometimes.
Please put clocks somewhere visible outside. This would help with lesson and ensuring people are being aware of what time they should head to the parking lot. Maybe a safety thing for getting to HRM Parking lot. Also, if I forget my watch I won’t pull out my phone for a time check and look unprofessional while wearing my greens right next to the lodge or whilst in a lesson.
There should be clocks at every lift, if there is one that is not there please let your Supervisor know so we can make sure it is. In addition the time is shown on the RFID gate before it scan's your pass so that is another option to see what time it is. I appreciate your professionalism not pulling out your phone during the lesson.
-Jeremy Riss
The only job I've ever had where I come into work to have fun on my day off!
Awesome!
-Jeremy Riss
I want to take a moment to recognize that we are each more than our jobs, we are whole people who come into this environment with all our histories, anxieties, griefs, abilities, joys, etc. If we can all take a moment to remember that when interacting with one another I think this can be an even more enriching place to be and work. Take a moment to really listen to what your coworkers are saying, have awareness, and respect their boundaries. I think this is critical, especially at this point in the season when we are all starting to feel a little burnt out and overwhelmed.
I really appreciate your call to be better as a human. It is a great reminder to have grace with each other. Each of us will also have our moments when we miss the mark, no matter your title, tenure at MHM/CSMR, or how much self-work you have done. So I can only add to your excellent sentiment by requesting us to be open when someone points out that we might be missing the mark - we can all help to elevate each other to enrich lives. - Matt Troskey, VP People
Everyone should be extremely proud that it is February and we are still open! Shout outs to everyone. We really are doing this! That said, we can always improve. From my perspective this is what I see: young first time, or nearly first time workers who are still learning how to be a human, much less learning how to work for the first time, a very large staff of workers who care more about riding & skiing than enriching lives, everyone struggling in some way with the challenges of the pandemic, team lounges & lift shacks that are dirty, comments on this survey that are belittling, a bus reservation system that is still a rocky mess two months in, leadership that believes we should all just be lucky we have a job, and team members using the newfound backing from management against abusive behavior by guests as a way to get retribution for all the years working in service and being treated badly and in turn treating guests badly.. My answer to all of this: Team Mom. Or Dad. Or Elder. Or Coach. Or whatever you want to call it. The person who’s job is it to make sure that every team member is uplifted, supported, taught the proper behavior, mentored, nurtured and cared for, and reminded that they are worthy and valuable. If your answer to this is that is the role of Lead, Supervisor, Asst Manager, Manager, Director, VP..... my question becomes who is that for them? And if that is the case why is it not happening? Why do team members not know how, why or the consequences of making a simple bus reservation? Why isn’t there someone on staff that you can really talk to about how you’re feeling? Why is nobody giving morning pep talks that actually serve to make us better each day, or just glad to be alive? It does not have to be a stand alone job. It can be part time. I volunteer.
Agreed it is awesome that we have been able to adjust our operation to stay open during Covid. My thinking is that all of us should be working to take care of each other, being there for our co-workers that need to talk, providing coaching when there is opportunity for improvement and having fun together. Those in leadership positions have an even higher responsibility to do these things for their team. It is great that you are willing and interested in helping your co-workers. Have you tried discussing with your Manager to see if this could be a reality in your department?
-Jeremy Riss
I am still very disappointed that the mountain exchange program is cancelled. That was a huge benefit for me when taking the job. I understand the reasoning behind it, but I believe we need to be compensated in some other way. If we were given the 70% employee food discount for the rest of the season that would be enough to compensate for the lack of mountain exchange for me personally. I also feel you should put just one shitty $4 beer on the drink menu so that employees don't have to pay out the ass and sacrifice almost a whole hours wage on one beer. It could even be on an "off menu item" that is not advertised to guests. I need at least one outlet to socialize, if not with coworkers it will be with others, and I believe socializing with coworkers outdoors at the mountain is the safest way to socialize and reduces the chance of bringing outside infection into work.
Hi there…I wanted to comment on your question regarding the beer. We do have the 16oz can of PUB beer available for $5.50, so there is always that option. But, I wanted to make sure it is understood that it actually is not legal to have different pricing for different folks at the same time in any bar in Oregon. That is the reason we cannot ever offer an “employee” price on an alcohol product, and why the discounts do not apply to alcohol. The price needs to be the same for everyone. I hope this helps.
Thanks
– Mark Fellows
I appreciate the ability to communicate my suggestions, comments and give gratitude. Thank you for listening and occasionally responding. May I suggest we offer an alternative to writing? Writing does not always provide the most complete communication, isn’t easy for everyone and makes it easy for people to make comments they would never make face to face. Why not offer the ability to take the survey as a video or an audio file? This is a digital world where that is possible. I imagine the quality of conversation from both sides would greatly improve.
Well we could allow for a video or audio file to be uploaded it would be much more time consuming to review and respond to I would think though. It seems like a face to face conversation might serve the purpose better if there is more to convey. Feel free to shoot me an email and maybe we can make a few runs together and discuss what you have on your mind.
-Jeremy Riss
Jeremy.Riss@skihood.com
I hope MHM is planning on repaving the access road this summer. Not just patching holes in the fall, a full resurfacing. Swerving to avoid the dip after you pass under the welcome sign is a fitting metaphor for what it feels like to be here. After swerving or smashing through the additional holes you arrive in the parking lot already agitated. I imagine our guests feel similarly. Is this what we want our welcome mat to feel like?
MHM needs to hire a FT year round snowmobile mechanic. The lift mechanics have chairlifts that need repairs and maintenance, they don't have to time to work on sleds. Our machines receive no preventative maintenance. We run them until they fail (often catastrophically) and little issues never get addressed. Snowmobiles are an important part of our operation, they should be treated as such.
The access road paving is currently under consideration as a CapEx project. There are more projects currently than funds available so there will be some tough decisions on which projects we can accomplish this summer.
-Jeremy Riss
-Would it be possible to get a new/functioning toaster for bagels? Bagels taking a while to toast has been an issue for several seasons, and I struggle to understand why it takes so much longer than in the cheap toasters most of us have at home.
-It would be awesome to see bagels/smoothies available somewhere during the week with Fresh tracks closed this season and Higher Grounds not open m-th.
-It also seems like breakfast could be served later at the grill-maybe until 11? I've gone up multiple times at the very end of the breakfast time range to be one of several people turned away for breakfast as a bunch of hamburger patties were just thrown on the grill. This seems more notable on weekdays when there aren't other light non-packaged food options.
Thanks for the great comments. We had not heard about the toaster in HG, Caitlin will look into that and if needed will purchase a new toaster for there. We will be adding Bagels to Wildflowers by next weekend and will be purchasing a new toaster for there as well. Breakfast needs to end at 10:15 so we can turn to lunch and be ready for any early rush that might occur…some days, there is more early demand than others for sure, but we need to be consistent with what we do so there is no confusion. We do always have breakfast sandwiches all day at Higher Grounds and Wildflowers…and the original Meadow Muffin is available all day at the Schuss Grill.
Thanks,
-Mark Fellows