Category: Check-in Reponses

Message from Jake I appreciate the input I received from all of you regarding my suggestion to remove the anonymity and make the surveys open.  The feedback was as expected  – we all like our privacy and wish for this survey to remain anonymous. I believe in full transparency.  A transparent organization is a healthy organization.  Transparency in this regard is synonymous with trust, accountability, follow through and responsiveness.  I used to think about how our relationships would be if we were all telepathic.  It’s scary at first, but radical…

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Team:   I want to thank those that have participated in the Team Check-in Survey and especially those that took the time to elaborate.  This continues to be an effective forum to voice thoughts, opinions and concerns.  As our company and culture grows I feel the next evolution of this survey is to remove the anonymity from the process.  Feedback and sometimes criticism is how we grow as individuals and getting comfortable with constructive criticism is powerful.  How does everyone feel about removing the anonymous comments?  Maybe next season… The…

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Survey is now live at this link: https://team.skihood.com There are many comments from the last period that have responses, if you put 12/27/2018 as the start date in the filter you will see only comments from the last survey period. We thought focusing this email on some recognition of team members would be most appropriate starting with the note below from Mel Toney Director of Mountain Operations. “It’s one of those seasons with fluctuating freezing levels and a jet stream pointed at our volcano. There is so much behind the…

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I hope everyone had an excellent Christmas and has been enjoying the new snow. Cooper Spur Ski Area opened yesterday which is awesome and the excellent conditions have certainly brought the crowds to Meadows. I can’t tell you how much we appreciate everyone’s extra efforts during this stretch of busy days, many team members are going above and beyond to take care of our guests and that is appreciated more than I could ever convey. You’ll find a response to one comment below and responses to other comments when you…

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As we head into the new season I’ve made some upgrades (I hope they will be anyway) to the “Team Check-In Survey”. You will now find the survey at this link: Home The advantages to this are that you will now be able to see past posts if you are interested and those that go to the link from a text will still be able to see the comment responses. I’ve added the last few responses to the website. The one disadvantage is that the email no longer contains the…

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For many new seasonal team members it may be the first time you are receiving this survey so I will provide a little more info. We send this out every two weeks to all team members so that we can understand how the team is feeling about their job and to get feedback on how our company can improve. We try to respond to as many comments as we can, unfortunately during the winter when we have over 1000 team members we cannot respond to all comments every survey but…

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Finally, we have some snow on the ground and orientation is just around the corner. Hopefully, we will be riding and skiing soon! Here are response to comments from the last survey: Q: “We have a fun team here at Cooper. I like coming to work with everyone.” A: Very cool to hear that! Cooper is off to its strongest first quarter start yet! Q: “Super excited to be back on the resort for another season and working with talented team members in the snow sports industry.” A: Totally agree!…

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I apologize to those folks that received multiple copies of the survey last time, that issue should not happen again. It’s time for everyone to start doing their snow dances so we can get this place open! Below are responses to the comments from the last survey: Q: “It would be nice if we could get uniforms back. I thought their was a two week turnover on repairs its been 4 months. And whats the deal with Toyota? i thought we as employees got a discount” A: Regarding the uniform…

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It’s great to see a little snow and the survey participation picking back up. Below are the responses to comments from the last survey. Q: “Wedding season has been well organized this year. We have more support from leaders” Q: “It’s been a great summer and wedding season at Cooper. Everyone worked really well together!” A: That is awesome to hear, the guest comments have been amazing and bookings for next summer are very strong. It seems we are really on the right track with out wedding business! Q: “I…

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